Star Service, Inc

Star Service, Inc works out of Houston, Texas on HVAC systems for commercial and industrial customers. The company maintains, designs, and builds equipment across a wide area that stretches from Houston to New Orleans, Mobile, Pensacola, and into Arkansas. Their focus stays on refrigeration, building automation, energy management, and related work for facilities that need steady temperature and humidity control. Safety programs and quality checks form part of how they operate on these larger jobs, though the scale means crews and vans move between many sites every day.

They handle maintenance programs, indoor air quality upgrades, filtration setups, and commissioning for data centers along with temporary heating or cooling when needed. Technicians show up for service calls that involve explaining steps on site and completing the work, yet customer notes describe specific driving problems such as a van with plate PLP3472 speeding and weaving through traffic on Atlantic in Groves or another driver cutting people off on the Houston beltway. One review mentioned technicians arriving on time and laying out the job clearly before finishing.

Most feedback points to problems with how employees drive between jobs, including parking in no-parking zones and aggressive moves on highways that put other drivers at risk. These patterns drag down marks for communication and overall reliability even when some service steps go smoothly. The small number of reviews leaves little room to offset the repeated concerns about road behavior. DIRT Score 2.51 from 15 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Just FYI .. Your employee has been sitting in front of “No parking” signs in this cul-de-sac for 15+ minutes waiting to pick up their child that walks from the school because they are entitled and cannot follow policy. Definitely not a company people should do business with.”

“Was almost just run off the road by one of their drivers PLP3472 on pure Atlantic in Groves with my two children in the car. Then I watched the van speed through traffic, weaving in and out. I'm surprised it didn't tip over. Based off other recent reviews, this isn't anything new. Shame on you people. At least we know what company to stay away from when we need services. There's plenty of others out there. An email has already been sent.”

“From the initial call to the completion of the job, their team displayed the highest level of professionalism, expertise, and attention to detail. The technicians arrived on time, explained the work clearly, and delivered quality service that exceeded our expectations. It’s rare to find a company that combines technical excellence with such strong customer service. I highly recommend Star Service to anyone looking for dependable HVAC support backed by knowledgeable and courteous professionals.”

“this guy just cut me and tons of others off down the belt way in Houston. Driving VERY dangerously weaving in and out of traffic and speeding.”

“Horrible drivers. I was cut off by a company truck on 2920 and Mueschke. The driver then proceeded to fly down a residential street going about 60 in a 35 and over taking cars in front of them. This happened today at around 5:30, It was a white truck with a license plate that started with an x.”