T&S Comfort Specialist Inc

T&S Comfort Specialist Inc runs HVAC work out of an address in Cypress near Houston. Ty and Stephanie handle the business and take on jobs like furnace installs, AC replacements, heat repairs, and evap coil work. The shop keeps regular hours from eight in the morning to five in the afternoon on weekdays and closes at noon on Saturday with Sunday off. They cover calls in the Houston area and show up for both new installs and service fixes.

Customers have described furnace work where wires were left loose or missing, which tripped breakers and created burning plastic smells from overheating. One AC job needed a fast replacement unit during summer heat, and Henry along with William handled the install. Heat calls got fixed the same day with explanations about the problem, and the crew returned later to swap a thermostat that was not their fault. Another repair replaced an evap coil only for leaks to show up the next day along with the wrong valves in the system. Some visits included photos of the issues and options laid out before any work started.

Response times come up as quick for breakdowns, with the team returning after regular jobs to finish extra items instead of heading home. Communication covers what went wrong and what parts were used. The address and listed hours set the schedule for when they take calls. Service stays within the Houston region based on where the reviews come from.

Reviews split between praise for speed on simple fixes and strong complaints about installs that created safety problems or failed right away. Recurring points cover both return visits that built loyalty and cases where follow-up work was refused. DIRT Score 1.9 from 6 reviews on Finds.

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“THEY ALMOST BURNED OUR HOUSE DOWN! These guys installed a new furnace and didn’t connect the wires properly (some were not connected at all) and it caused the breaker to constantly trip and we smelled a plastic smell when the heater turned on. We called a different company and they were shocked at the incompetence, not to mention the danger of starting a fire! The wires were melting the wire coating and the plastic in the circuit breaker. We were smelling burning wires! (See the photo)The bolts were red hot from all the electrical current that was misdirected. Do NOT trust these technicians if you want to keep your home and family safe!”

“Outstanding Service Beyond Expectations! I can't say enough good things about Ty, Stephanie, and their team at T&S Comfort Specialist. When our AC went out in the middle of the summer, we were stressed and worried. Not only did we need a new unit, but we also needed it fast. Ty and Stephanie went above and beyond to track down the perfect replacement unit for us, and they did it with impressive speed and dedication. Today, Henry and William installed our new AC, and the entire process was seamless. Their professionalism, expertise, and attention to detail were top-notch. They worked tirelessly to ensure everything was up and running smoothly, and their commitment to customer satisfaction was evident in every step of the process. Ty, Stephanie, Henry, and William are simply wonderful people who truly care about their customers. We are so grateful for their hard work and couldn't be happier with the service we received. If you're looking for an AC repair company that goes the extra mile, look no further than T&S Comfort Specialist. Thank you all for your amazing work!”

“Today my heat stopped working and T&S came out right away. They fixed the issue promptly, answered my questions and explained what they did. After they left I realized I had another issue with my thermostat (the manufacturer's fault, not theirs). What did they do? They came back after their last job instead of heading home and installed a new thermostat for me. They have a loyal customer now. THANKS FOR TODAY”

“Do not use. Had an HVAC not working, they came out and said evap coil needed to be replaced. They replaced it and the next day it wasn't working again. I called and they said they were not coming back and I needed to get someone else. The next contractor found multiple leaks in the system including the new coil they just installed. He also mentioned they cheaped out on the valves and installed incorrect ones. They are horrible. Get someone else competent”

“A great team to work with. Showed pictures and videos of issues, went through options, and recommendations to keep us feeling comfortable in our home.”

“Fast and reliable service 100% of the time.”