Madisonville Ace Electric Inc Dba Ace

Madisonville Ace Electric Inc Dba Ace handles HVAC work for homes across Madison County, Texas out of their base tied to the Ace Hardware store in Madisonville. Local customers have turned to them for heating and cooling needs in an area where summer heat puts heavy demands on systems and winter cold snaps can cause sudden failures. The company has fielded calls from long term clients who noted steady service over nearly two decades before changes in ownership shifted some experiences. Technicians cover routine maintenance and full equipment installs while dealing with the mix of older homes and newer builds common in the county.

They send crews for jobs such as full home wiring tied to HVAC setups, equipment supply and startup, plus quick response calls on disconnect switches and controls. Jacob and Shelby handled one project with steady effort that earned thanks for getting everything running right without delays. Steven showed up on another service visit to check a utilities issue but the outcome left the homeowner feeling the time on site did not match the charge. Tanya now handles front office calls and some customers report she cuts conversations short or pushes back on questions about past work.

Homeowners keep coming back for the solid results from certain techs who show up prepared and finish the cooling or heating repairs without extra trips. Reviews note consistent respect from the field crew and reliable outcomes on equipment installs even when schedules get tight in peak seasons. A few long time clients flagged frustration with billing on small calls and office changes after new owners stepped in. DIRT Score 3.65 from 17 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“This is the sort of company that will send a guy 10 minutes down the road to your house and charge you $100.00 to play around with the utilities disconnect switch for 2 seconds without doing any actual electric work whatsoever after you hook them up with a $1500+ job a few weeks prior. Steven was pleasant enough to be around but he spent probably 5 minutes on my property and spent most of it talking to me. Makes you want to invest in an electric company that will appreciate loyal repeat customers rather than try to squeeze extra money out of them to make ends meet.”

“I give them 1 star for answering the phone. Technicians have always been nice friendly and respectful. Loyal customer 18 years. Have always been extremely satisfied with quality of work and employees UNTIL .. "New Owners" took over. Tanya is rude, talks over you, does not listen and is quick to tell you she has over 4,000 customers. Well she lost one customer today If you are not able to help a customer you should treat that customer with respect.”

“They deserve 10 Stars! Thank you Jacob and Shelby for your professionalism, kindness, caring, and trustworthiness. You definitely work hard to get the job done. I highly recommend ACE!”

“The best, most professional, dependable, expert's. They wired my home, provided my equipment, and service. I am most happy with everything.”

“David came out less then an hour after i called. Fixed the problem ASAP. Thank you for your prompt service, excellent customer service and reasonable rates!”