Tx Dept Of Criminal Justice

The Texas Department of Criminal Justice runs operations from Huntsville, Texas, with a clear focus on HVAC work inside their prison facilities. Core efforts involve adding air conditioning across the system to expand cool beds for those in custody. Recent legislative funding has supported major repair and improvement projects at multiple sites, pushing totals toward more than 80,000 air-conditioned beds once complete. At present 38 units stand fully equipped while 52 remain partially covered, with enhanced heat protocols active from April through October to manage high temperatures in places like Allred, Lychner, and Connally. This HVAC construction forms part of ongoing facility upgrades under tight state oversight.

TDCJ crews carry out large-scale AC installations and repairs at units throughout the network, including targeted work at Lychner where video visitation problems have overlapped with mechanical calls. Staff such as Mirales CO4 and Major Woods have handled incoming issues on site, while others like Tyenaysa Purdy manage front-line intake during construction phases. Projects draw from allocated budgets to fit new systems into existing structures, often under pressure from summer conditions and partial unit shutdowns. Homeowners and visitors alike note the scale of these jobs requires coordination across multiple facilities, yet outcomes frequently involve delays when staff interactions turn unprofessional or calls drop mid-discussion.

Customers consistently flag slow response times, poor communication, and unhelpful attitudes from on-site personnel as the main drivers behind the low marks, with repeated mentions of rudeness from specific employees during HVAC-related or visitation inquiries. Quality of work draws criticism when installations leave units only partially cooled, and pricing transparency suffers from the agency structure. Few positive notes appear on speed or overall execution across the 19 reviews. DIRT Score 2.27 from 19 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Today, I contacted TDCJ Lychner Unit regarding an issue with video visitation. During my calls, I spoke with an individual who identified herself as Mirales, CO4, as well as Major Woods. Both interactions were unprofessional. My calls were repeatedly disconnected while I was attempting to obtain assistance and clarification. I was later assisted by Major Green, who stated she would return my call after taking my callback number. Despite providing my phone number, I never received a return call. I was seeking legitimate information and assistance, and I expected respectful and professional communication. Repeated call disconnections and failure to follow through with a promised callback are unacceptable and hinder families attempting to comply with TDCJ procedures. I hope this matter is reviewed and that steps are taken to ensure appropriate communication and accountability moving forward.”

“Resort staff were rude, and unhelpful. Food was only marginally better than what was on offer at Fyre Festival. Recreation facilities leave a lot to be desired. Facilities are Kafka-esque/Judge Dredd meets BladeRunner. Booked a single, was forced into a double with a roomate who didn't appear to enjoy their accommodations either. 0 of 5 stars, would not reccomend.”

“I went up there and Tyenaysa Purdy was very rude and unprofessional. She shouldn’t be able to talk to incoming people and needs to be retrained! She was unhelpful. If I could give 0 stars to this lady I would.”

“My son felled on September 15th and 16th, 2023. But due to his unjust classification, he didn’t receive immediate care which could have been life or death. It’s causing more medical issues as the nurses decide to treat the patient for at risk of falls and needing IV fluids and small, rolling veins that blow easily. A doctor was not called or an assessment did immediately after his injury and pain regulated. It took about 48 hours or more for medical staff to take action cause protocols in place for his unjust classification. Staff that’s doing their job in the infirmary in treating him as a patient first are at risk of being written up or terminated cause of your procedures for handling a patient at this level but it’s the few not the many. Why is it an issue? Could you just look at his record since being in Ad Seg for 14 years? No violent case brought against him. Others have not remained at this classification for 14 years without violent cases. And some who had violent cases, still aren’t in Ad Seg. Classification limits access to tablets phones and features. We haven’t been able to embrace him through a regular visit due to classification since he been at TDCJ.”

“I was second in que for 35 minutes before I hung up”