Cec Mechanical Llc

Cec Mechanical Llc operates out of Pearland, Texas where the heat and humidity put real demands on cooling systems year round. As an HVAC contractor they handle the installation and maintenance of air conditioning and heating equipment for homes and businesses in the area. Homeowners in Pearland deal with constant AC strain from long summers and occasional winter cold snaps that require reliable heating setups. The company has experience with full system installs that customers have referenced going back a couple years, though some of those jobs led to follow up issues down the line. Their work covers the mechanical side of keeping indoor comfort steady against the Texas climate.

They perform HVAC installations including new systems in homes and also handle street level line work that connects to properties. In one case workers installed lines that resulted in a sewage backup flooding yards in a neighborhood and affecting multiple homes with backed up toilets and tubs. Service calls involve technicians responding to problems but customers report delays like being put on hold until closing time with calls dropped right at five. Billing comes after jobs and has included errors where charges were applied for work not done requiring long periods to straighten out with the office staff. They also manage accounting and management processes that affect how invoices get corrected when mistakes happen during or after the HVAC work.

Customers have noted problems with communication such as long holds and abrupt disconnects at closing time along with billing accuracy issues where incorrect invoices took months to fix through repeated office contacts. Quality of work during installations has led to property damage like flooded yards from hitting lines and some past system installs that required later attention. Speed and response times show room for improvement based on the experiences shared while price concerns tie into the billing disputes. The overall rating reflects these consistent points across reviews rather than standout positives in reliability or field performance. DIRT Score 3.2 from 50 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Such a terrible experience with this company. They lady in the front just put me on hold - I held for 5-10 minutes and at exactly 5pm it was disconnected. I called back and they were closed - how convenient! This is the same run around I got 2 years ago when our systems were installed and started having problems very soon after. They were horrible to work with 2 years ago, and nothing has changed. System has had issues ever since they were installed. I only called today to get information on the system itself for another company, and of course, nothing. I would NOT recommend this company and I never do reviews - but wanted those to steer clear.”

“Management and accounting processes need to be improved. We were wrongly invoiced / billed for a service that did not occur in our office. After the error was pointed out, it took MONTHS of trying to communicate with the accounting department to correct the clear billing error. Finally, when a decision maker was found at the company’s, a refund check was ultimately produced. I assume that this is an uncommon occurrence, but the company should look into why this happened to avoid future unhappy customers”

“While they were installing lines on our street, in Socorro nm, our yard was flooded with sewage. We were told by a city worker that CEC had hit a water line and a sewage line. I talked to several people around the neighborhood that said their toilet, and showers/tubs were flooded as well. Another person said that this problem was happening all over town. Ever since they started work, a month ago, our toilet hasn't been able to flush regardless of us using liquid fire or other alternatives to unplug it. I've had other people tell me the same thing.”

“Used to be a great company, they got too big too fast and lost the "famly" and "loyalty" they once showed thier hard working team members. The owner is a good man but too disconnected from the field employees and is being led to believe things that are not true. The light of truth will shine bright and regret will follow.”

“Every PM or scheduled visit resulted in work and problems with my HVAC which allegedly showed up when their tech did. Items and systems in good working condition were left damaged or broken at the hands of their “repair” team. I would steer clear of these folks for any HVAC work.”