Austin Air Companie

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“Very poor service. Paid for them to come diagnosis the problem, they got the diagnosis wrong, took the money, and ultimately the problem persist and imm down $300. Their response, "These things happen." Total waste of time and money...highly discourage use of this company. If the "professional" would have clearly communicated that the thermostat was most likely the issue, we would have opted to just invest in a new thermostat. Ultimately, I ended up paying someone to tell me that the thing is "janky" then expecting me (the customer) to infer what that means and how to address it. Most professionals, myself included, would have started with "since the original question is about the thermostat, yes i do believe it may be time ti replace it.... ALSO, your system could benefit from a flush." Instead, this guy, said the thing is "janky" AFTER charging me to address an unrelated (but admittedly important) problem .”

“I have been a customer of Mr. Austin for several years now. He is trustworthy and very honest. He doesn't recommend something unless it is truly needed. I have a maintenance contract with him and he comes out twice a year to check our system. He even came out on a Thursday night when we had an issue with our HVAC system. I would highly recommend using his service.”

“Austin did a great job fixing our ac unit! Our AC stopped blowing cold air Sunday morning. We called eight different AC companies, and he was the only one able to arrive on the same day! After we called him he was able to arrive in an hour. He was very knowledgable, and able to fix out AC unit the same day. I would recommend him 10/10!”

“I highly recommend Ray. We had many issues with the zoning in a house we moved into about a year ago. I called many different major HVAC repair companies numerous times for a solution. Each one would have a different answer to the problems we were having without ever listening to us or spending more than 15min investigating. We even had two dampers replaced as an attempt to solve it. Two different companies said the solution was a brand new system in the ~$30K range. After reading Ray's blogs and discussions on Houzz I asked him to come all the way out to the woodlands. I am glad he did. He took the time to listen to what we had to say and spent a long time investigating. Ultimately he found a solution that would likely work and made sense with what we were observing with the zoning. It requiring rezoning and some modulating arm. Regardless after completion we weren't a 100% confident it would fix the problems completely since the weather was great in March and we couldn't test it under stress from the heat. We are now at the tail end of this heat wave and I can say for sure it work really well. Thank you Ray!”

“You’re right you don’t have me in your files. House is under my fiancés name. You don’t deserve an explanation. Very unprofessional. Stay away from this guy!”