Comfort Techs

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“Our experience with Comfort Tech was great! Benjamin was just fantastic to work with! He was extremely helpful, patient, and knowledgeable. He took the time to answer all of our questions, walk us through the process, and made us feel comfortable and confident with our decision without ever making us feel pressured. His professionalism, dedication, and kindness really made this company stand out. Also, we would love to give a huge thank you to the two gentlemen, Rey and Gio for all of their hard work during the installation. They worked quickly, yet carefully, and took the proper steps to make sure that everything was done right and working correctly, and clean before leaving. We especially appreciate them working so late in the night after we decided at the last minute to move forward, and getting our house cool again in this Texas heat. Thank you Benjamin, Rey, and Gio for such an excellent job! I highly recommend them to anyone looking for someone reliable, knowledgeable, and professional! I can’t stress enough how happy we are with everything!”

“We had an excellent experience with Phillip from Comfort Techs A/C & Heating Inc! From start to finish, he was professional, knowledgeable, and incredibly thorough. He serviced both our A/C unit and water heater, taking the time to explain everything he was doing and making sure we understood the condition of our system. Phillips attention to detail and honesty really stood out. He didn’t try to upsell anything we didn’t need, and you can tell he genuinely cares about doing the job right. Our A/C is running better than ever, and we have peace of mind knowing our water heater is in great shape. If you’re looking for a reliable, skilled, and trustworthy company for your A/C and heating, I highly recommend Comfort Techs A/C & Heating Inc!”

“Had a late afternoon problem with my AC having no power. Comfort Air techs were there in 30 minutes. All techs on the phone and in person were amazing. We got our AC up and running in a couple hours. I can’t say enough about them. I bought my new AC unit from them in 2019 and they have always been very attentive to any issues with our AC. I highly recommend Comfort AC.”

“We had a great experience with the AC technician Jacob who came to our home. He was extremely knowledgeable, professional, and courteous throughout the entire visit. He took the time to explain everything clearly and even showed us pictures so we could better understand what he was seeing and recommending. What we appreciated most was that he never felt pushy, he simply provided suggestions and options while allowing us to make our own decisions. His honesty and professionalism really stood out. It definitely felt like someone we could trust, and we would absolutely welcome him back for future service at our home. Highly recommend!”

“*7/25/25 UPDATE* Our Ac unit stopped working Saturday (7/19/25) afternoon. Rey came to check the issue, within a few hours; kudos for them, & determined the motherboard on the unit was bad. After he left, we had to call Johnny to get an update. He said he would have to order a new board but we would have to wait till Monday for them to order it. No followup call on Monday. I had to call again only for him to say he was gonna try to get us a whole new unit because the boards are complicated to replace. I called again on Tuesday & johnny said his boss wouldn't allow for a new unit but he needed to send another tech (Fabian) to recheck it on Tuesday. Fabian did come out and reverify it was indeed the motherboard and it would have to be ordered & hopefully they could come back out to replace it, but Johnny would call us for an update which he didn't. Tech left at 1:45pm. I had to call Johnny yet again for an update at 5:54pm. He said the part needs to be ordered but he was gonna "fight for us" to get a new unit and would call us Wednesday morning to provide an update. My wife had to call him for an update around 10:45 am & he said they were just ordering the boards & he would call us back at 3:30pm for a tracking number. He did call my wife at 4:15pm to let her know it would take 24 hours to even get a tracking number for the part. I called him at 4:45pm & gave them 3 options, replace the board, replace the unit or take their equipment back if no resolution could be reached by next day. Thankfully, they did manage to get a board from their supplier (according to Johnny, but Isidro (owner) said the supplier delivered it themselves). So who's really telling us the truth? They installed the board on Thursday. Both Isidro & fabian did quick work & installed a surge protector on the outside & inside units. I'm just being transparent in our experience with this company. I hope the next 10 years of warranty aren't a repeat of hounding them on the phone for an update or maintenance scheduling. Communication is key & follow-ups need to be upheld. I lowered my initial review of 5 stars to 3 because this was all unnecessary. Please take it as an opportunity for improvement and not bashing. A companies reputation could easily be ruined over miscommunication. *Original review* We called comfort techs based on recommendations from Nextdoor. We had 3 different AC companies provide us with quotes & comfort Techs came in at the lowest for our 3-ton Amana inverter w/ upright air handler. Benjamin did a great job at explaining the equipment & answering all of our questions. Daikin is a good brand of unit and reliable. It comes with a 10 year manufacturer warranty & comfort backs it with a 10 year labor warranty as well. Their preventative maintenance warranty was better than the other 2 companies at 5 years. Johnny even added an extra year of maintenance at no additional cost. The price also included insulation blown in, however since we still have electrical work that needs to be done at a later date, they agreed to hold off on it & reassured us that whenever we were ready, to just call them to schedule the blown-in insulation. That's wonderful! They even registered the unit a few days after installation which is required by most manufacturers to honor their warranty. I've heard that some companies don't even do that & fail to tell the consumer to do so otherwise the warranty won't be honored. Rey, Rudy, Giovanni, and Moises were very courteous, professional & respectful when they came to install our unit. They were done within a few hours, cleaned up after themselves & even had time to answer any questions I had during the installation. My wife & i feel more at ease knowing we made the right choice in trusting Comfort Techs. Johnny is always friendly when answering the phone & made sure our system was running well after installation. Thank you all for making this a pleasant experience & answering the phone when called upon.”