U First Mechanical Llc

U First Mechanical Llc works as an HVAC contractor based in Kaufman County, Texas. They focus on heating and air conditioning systems for residential customers throughout the county. The crew handles jobs at both single family homes and rental properties where repeat business comes in from owners who need reliable fixes. In this part of Texas the weather swings from extreme heat in summer to freezing winter nights, which means air conditioners and furnaces take a beating and need quick attention when they fail.

The company replaces old furnaces and air conditioners on short notice, including one case where a 30 year old unit came out and a new setup went in within 24 hours. They also install hot water heaters the day after a call, keeping the price reasonable for the homeowner. While on site the technicians check other issues that pop up, such as a bathroom sink that would not drain, and clear the blockage before leaving. A technician named PJ handles some of these service calls, though scheduling sometimes slips when prior jobs run long or when warranty companies get involved in the process.

Homeowners keep coming back because the work quality stays high on furnace and air conditioner swaps along with heater installs, and the pricing comes in fair without surprises on the bill. Speed shows up when a full system change happens in a single day, and that combination of solid results plus reasonable costs adds up across the jobs. Communication draws mixed notes in some cases but does not change the core outcomes on the mechanical side. DIRT Score 4.16 from 61 reviews on Finds.

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“The customer service is not great. We were waiting on PJ to finish a job that he promised to complete. Nobody showed up. The receptionist said they were on the way when I called back. Someone lied, PJ never came back to my appointment. I called back today 3 times, the receptionist forgot to call me back. I’ve missed 2 days of work. I’m disappointed because we were lied too as because I trusted them to do the right thing. It’s hard to find good companies nowadays.”

“The customer Service here has dropped off dramatically. On our recent claim with the First American home warranty, we never heard from this contractor to set up our service. Only after conferencing the warranty company and this contractor on a call five days after the AC failure, did they schedule our service. Keep in mind it was July in Memphis. The lack of urgency continued for this repair after the diagnosis visit. The only answer they gave to the excessively slow response time was that they are busy. Our original call was July21st. It's now August 2nd and First American has now replaced them with another contractor all together. If you love to deal with the post office you will enjoy doing business with these guys. Their customer service is slow, incompetent, condescending and rude.”

“U First is great. We had to replace our 30 year old furnace/AC and they had it done in 24 hours. And at a great price! I've used them for years for my rental properties and they are always great. Highly recommend!!”

“I would like to say that the owner of this company and his employees are phenomenal!! They installed a hot wate heater for me at a reasonable price. My husband called and a day later, they installed my heater without any issues. While there it was noticed that water would not go down my bathroom sink and without hesitation they took care of that. I highly recommend this company and will definitely use again.”

“I called U1st on a Tuesday and they were out there Thursday. They were able to replace two furnaces and one AC unit In one day. The technicians were very neat and courteous and did a great job. The service was quick and the prices were very honest. It’s great to deal with a company that cares about the customer and gets the job done right away at a great Price! Thanks again U1st, your My hvac company always.”