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Robertson Electric Service Llc

HVAC Contractor · Kaufman, TX

Residential
Active

About

Robertson Electric Service Llc works out of Van Zandt County, Texas on HVAC jobs and the electrical work that often goes with them. Homeowners here face long hot summers that wear down cooling equipment fast so calls come in for units that have stopped blowing cold air or need full replacement. The outfit also handles related electrical fixes such as running new outlets to breaker boxes when old wiring cannot keep up with modern loads. Some customers have kept them on speed dial for twenty years or more because the same crew shows up when the system quits during peak heat.

Their day to day work centers on coming out to inspect old air conditioning units and deciding whether repair makes sense or if a new system is the better call. Technicians also wire new circuits and outlets when homeowners add equipment that pulls more power than the existing panel allows. Reviews mention quick responses when schedules open up and steady progress on both cooling repairs and electrical troubleshooting without dragging the job out over multiple days. They deal with everything from basic maintenance on aging units to sorting out issues that start as simple electrical problems but tie back into the HVAC system.

Long term customers keep coming back because the work holds up and the crew stays courteous even on repeat visits for the same home. Speed and quality draw the most praise when the unit fails in summer and the fix gets done without extra delays once the appointment is set. Communication can vary with some reports of short phone answers but the consistent five star notes highlight prompt arrivals and solid results on both air conditioning and electrical tasks. DIRT Score 3.23 from 16 reviews on Finds.

DIRT Score Breakdown

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16 reviewsView on Google

4.2

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What Customers Say

…. You get one star. Just one. Because I called to set set up an appointment for them to come out to look at my old unit to see if it could be repaired or replaced. Also to see how much it would be to install a new outlet to breaker box. The quiet man on the phone said they’d come by the next day. I asked what time and he couldn’t give me a time. Waited all day… so I call them before 4pm to see when they would be by and the man forgot about coming out to our house. For some reason I asked him when he could come out still and he said tomorrow around 2-3pm. I confirmed it over the phone with him, for him to say “don’t hold it to me”. The next day I never seen or heard from them. Been in business since 1949???? No idea how. If they couldn’t make it then they could have just said so

Robertson Electric has been our company for years for any air conditioning or electrical need of ours. They have always done good work and come as soon as a their schedule would allow. I have always been treated with courtesy by the staff and by the owner. I was present when the owner did a huge favor for a widow and was impressed with his kindness.

The guy on the phone was rude and condescending. My landlord called him because I have electric issues. He called me while my phone was dead, when I called back he basically told me that 7:30 AM the next day was my only option because he tried to reach me an hour before. I said that 7:30 is not gonna be ok for my family but I guess I have no choice! Whatever is best for them!! Find someone who is willing to do what’s in the favor of the customer, not the other way around.

I have used this company for 20 some odd years. Ever since we bought our home. They have always been courteous and prompt when ever they were needed. I would definitely recommend them.

Great service with good prices. Honest, reliable people at Robertson.

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