Chapman'S Full Service Maintenance Co

Chapman's Full Service Maintenance Co operates out of Killeen, Texas and handles HVAC work for homes and businesses across the area. The outfit opened in 1996 with a focus on heating and cooling systems for both residential and commercial customers. Over time it added commercial refrigeration and kitchen equipment to the mix, serving spots within a sixty mile radius and offering twenty four hour emergency calls to cut down on lost time when gear fails. They also run annual maintenance plans that cover walk in coolers, reach in units, and beer caves while helping customers check on possible rebates for new cooling setups.

Technicians handle everything from routine cooling checks to weekend capacitor swaps on blower motors in attics and full diagnostics on units that stop blowing cold air. One customer called about a non cooling unit and had a tech arrive inside an hour who stayed polite while walking through the problem in plain terms and kept the bill lower than expected. Another job brought Luis out who moved fast and showed clear confidence on the repair even if the total hit four hundred fifty dollars. Office staff like Lexi field questions with steady answers while techs such as Hunter jump straight into the work without fuss on both home and restaurant calls.

Customers keep coming back because the crew shows up quick when systems break and explains fixes without extra layers of talk. Reviews point to strong results on actual repairs, fast response times even on short notice, and clear updates from both field techs and the office. That steady pattern of solid work and straight answers adds up over many jobs. DIRT Score 5.0 from 1657 reviews on Finds.

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“We received excellent service. Called them for the first time to check out why one of our units that wasn't cooling. They came within the hour and we didn't ask them to rush over. The tech was polite, thorough and he explained the issue quite well. On top of all that, I was super excited at the cost of the fix. Wouldn't hesitate for a second to recommend Chapman's to others.”

“Everyone was very helpful and professional. Lexi in the office has a wonderful personality, along with the knowledge to address questions with a style and tone that soothes the beast. Hunter. the technician, was personable, professional and pleasant to work with. He jumped right in and started the task before I even knew he was here. Once he was finished, he advised me on ways to better protect the equipment. I definitely recommend Chapmans. Not only for quality but for people skills and the $$$$$ it saved me. My unit was repaired for 1/4 the cost I was quoted by others.”

“Luis was absolutely great. Was super nice and very confident with his work. He was quick and knew his work. But daaaammmnnnnn I was expecting a couple hundred bucks, definitely wasn’t expecting almost $450. I get everybody gotta make money and everybody got overhead, but again dammmnnnnn lol.. Oh well so far so good. No complaints on the work or the person who did the work. Definitely will call again if I need a AC work.”

“Service was great. Technician was a nice guy. Service call out fee on the weekend was fine. Price to change out the compacitor for the blower in the attic was pretty expensive to me. Charging $225 for just that to be changed out on top of the call out fee is kind of crazy to me. My compacitor wasn't bad either. Just slightly out of what the readings are suppose to be. Technician said I'd get more volume from the supply vents but I'm not getting a noticeable change. I know this because I've been checking my supply vents the past month contemplating on calling an ac company. Technician was in and out within an hour. Call out fee at $179 should cover the first hour of labor and then just charge for parts. And if this company says $225 is the cost of the parts then the mark up on these competitors are wild. I know things need to be marked up. I understand the company needs to make money. But for me to pay $400 and nothing change is wild. Like I said before. Great experience all the way up to the cost of the parts. Add-on. Second Part. I do appreciate the response from this review so quickly and also telling me the profit margins. All in all I still like the company. Price just caught me off guard a little. Thanks for being so quick to come out.”

“Want to give a shout out to Chapman's A/C & Heating and tech Grayson who came out and fixed our AC drain issue last night. Great customer service from the answered call (Jen), to Zane on the call back, then Grayson who came out to the house. Super knowledgeable, prompt repair. They do offer annual maintenance plans which we are signing up for.”