Dr Watts Services Llc

Dr Watts Services Llc handles HVAC services from their base in Killeen, Texas. The team works on residential systems throughout the region, dealing with the demands that come from living in an area with extreme temperature swings. Homeowners rely on them to address issues with cooling and heating equipment that must perform reliably every day. Their approach stays straightforward, focusing on getting jobs done right the first time so houses stay comfortable inside no matter what the weather does outside. Local conditions mean units run hard for months at a time, and the crew knows how to keep them operating without extra trips or delays.

Rey shows up for maintenance checks on HVAC units and takes time to explain steps homeowners can take to avoid future problems. He also handles air filter swaps in homes with high ceilings where access takes extra effort. Allen stays thorough during visits, asking what the customer needs before any work starts and making sure everything lines up with those details. Gerardo teams with Danny and Jerl on projects that reconfigure setups and fix wiring tied to the systems, while Robin and Kiki stay in touch with updates throughout longer jobs. The group warranties all their work and shows up prepared for whatever the unit throws at them.

Customers keep coming back because the work holds up under daily use, response times stay fast even during busy seasons, and the crew explains options clearly without confusion. Quality comes through in clean finishes and reliable fixes that last, while speed prevents long stretches without cooling or heat. Communication keeps everyone on the same page from the first call to the final check. DIRT Score 4.99 from 760 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I hired Dr. Watts to install a Tesla Wall Connector at my home. While this seemed like a relatively simple job — something I could’ve done myself — I opted to have it professionally installed for peace of mind. The technician who arrived initially appeared knowledgeable but acted as though he had never seen a Tesla Wall Charger before — which surprised me, given how common they’ve become. He was young and seemed somewhat inexperienced. The quoted price was $750, which struck me as steep considering the parts cost around $150 and the panel was relatively close by. Still, I was paying for quality and peace of mind. Unfortunately, the contractor undersized the breaker by 10 amps, and the way the conduit was interfaced with my home was crude and poorly finished. Is the work functional? Yes. But was it worth $150 an hour for what should have been experienced, professional labor? Probably not. ⸻ Update (as of 7/14/2025): Dr. Watts sent a more experienced technician to inspect the previous work. He agreed that the installation could have been done better. They are currently working on a resolution, which may include re-running the circuit and repairing damage to the siding to ensure the conduit interface is more permanent and professionally finished. What I didn't appreciate was the repeated attempts to get out of re-finishing the work. I was repeatedly asked if I would like them to fix it. Which as a non-confrontational person I find frustrating. Either fix it or don't, and if you are going to fix it, I'm hoping you don't surprise me with another $1000 bill for the repairs. We will see how this works out. As an example I'm providing a picture of a conduit run of the electrician who ran our solar system. I don't expect it to be painted, that was done by us. But I expect the interface with the home to be natural and permanent. Update (as of 7/15/2025) Dr. Watts is scheduled to come out tomorrow, they stated that they will re-run the circuit and ensure it's finished correctly, and will repair the damage to the siding of the home. Something that I appreciate is that their call staff have exceptional customer service skills. Very friendly and personable. I'll update further with updated pictures on the final product. Update (as of 7//19/2025) Dr. Watts did return and rerun the line, and they also contracted another company to repair the damaged siding on the house. The work is now completed to the standard I had originally envisioned—seamlessly integrated into the home with a clean, professional finish. What I appreciate most is that Dr. Watts clearly stands behind their work. If you’re ever unsatisfied, they will go above and beyond to overcome any obstacle and ensure the customer is fully satisfied. Because of this commitment, I can confidently recommend Dr. Watts to any client. I truly appreciate the effort they put in to make things right. Unfortunately I've had horrible experiences with contractors in the past, and most would shy away from doing any sort of repairs, or would ghost you entirely. Not Dr. Watts”

“I am very happy with my recent service. Thanks Rey, for performing a thorough maintenance check of my unit, and explaining how I can help to keep it running at its best. I have high ceilings, and Rey went above & beyond by changing out the air filter for me. I appreciate your friendliness and professionalism. Thank you again!”

“Allen was super professional, knowledgeable, friendly and he was very thorough. I couldn't have asked for a better person. He took the time to ask me what my wants are and what my needs are. Gerardo and his work partner did a TREMENDOUS job on reconfiguring lighting wire set up. They installed better lighting fixtures and a ceiling fan they also installed a home surge protector. Everything turned out immaculate and so well done.”

“Dr Watts's team does a phenomenal job and warranties all their work. Gerardo, Danny, and Jerl do awesome work. We have utilized Dr. Watts's services for numerous projects and they have consistently delivered time and time again. Great team! Robin and Kiki checked in with us throughout our projects to make sure everyone was well informed and provided a great deal of consistency with communication.”

“Gerardo, thank you. Gerardo did a wonderful job, absolutely professional throughout. Couldn't recommend a better place for electrical services. They happened to be able to come out same-day and install same-day, couldn't believe it when they said that. Thanks again!”