Highland Lakes Heating & Air Inc

Highland Lakes Heating & Air Inc operates as an HVAC company based in Burnet, Texas. They focus on heating and cooling work for homes and shops across the hill country and lake areas. The outfit covers service in multiple zip codes including spots near Marble Falls and handles both new installs and repairs on central systems. They keep 24/7 emergency service on the books along with remote diagnostics that let them pull system data after a homeowner gives approval. This setup fits the local weather patterns where summer heat runs hard and winter cold snaps hit without much warning so units need steady attention to stay reliable.

Remy Hanes and Kasey Hanes lead crews on jobs like full central heat and air installs in shop buildings where a straightforward duct layout gets the air moving without extra runs. On service calls they arrive the next day after a failed system diagnosis from another outfit and swap just the bad part so the whole unit stays in place and works again. They also handle warranty paperwork and vendor coordination while setting up portable units for a family during a builder dispute and keep coming back over multiple years for routine checks on older equipment that a retired commercial mechanic can no longer handle himself.

Homeowners keep noting fast arrivals on broken systems, solid fixes that avoid full replacements, and clear talk about what needs doing without extra upsells. The crew earns marks for showing up prepared, sorting issues on the first visit, and sticking with jobs until everything runs right even when outside parties like builders get involved. Price stays reasonable because they target the actual problem instead of pushing new equipment every time. DIRT Score 4.3 from 15 reviews on Finds.

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“Thank you, Remy Hanes and Kasey Hanes, and the crew at Highland Lakes Heating & AC, for the wonderful installation of the central heat and air conditioning in my shop!! I thought this would require multiple ducts to distribute the air; however, Remy assured me that his simple design would do the trick, and it's fantastic. What a clean and professional installation! Even the thermostat wire is routed inside the square steel beam instead of being zip-tied to conduit. I can control the temperature and humidity from my phone! I highly recommend them for any of your heating and A/C needs. Remy is an excellent troubleshooter, so before you think you need a new system, give him a call.”

“I had some issues with my a/c system not working and had another company come out and tell me we had to completely replace the system. Remy was able to come out the next day and quickly found the issue and was able to replace the part. Our system now works great! Amazing company with great customer service.”

“My husband is a retired commercial A/C mechanic who no longer has the physical ability in which to work on our A/C units himself. He highly recommends Highland Lakes Heating & Air. We’ve used them over the past 2+ years and have been highly satisfied with everyone there. They are very knowledgeable , honest, trustworthy reasonable, and get the job done right. Jeanie stayed in touch and let us know exactly when to expect Remy to arrive. We would never think of calling anyone else to service our A/C & heating units. We very much appreciate their attention to customer service!”

“I can’t say enough about Kasey’s family business. My builder and I are in a lawsuit and Kasey saved the day. She went out of her way to make sure my son (8 years old) and myself had portable AC units while they went to work. She worked tirelessly with vendors and my warranty. AMAZING COMPANY!!!!”

“Excellent customer service! They are communicative and knowledgeable. Remy is one of the owners of this family owned operation and takes personal interest in his work! I would highly recommend their services!”