Performance Hvac Company

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“Oh my gosh! My husband and I just moved from Florida back to my home state of Texas. Unfortunately, we needed some help with our AC unit right from the start. But what a welcome back to the Lone Star State with the customer service received from Tristan! He was so sweet, made us feel comfortable, and really was amazing in every aspect! I am so happy to be home! Thank you, Tristan and Performance Heat and Air!”

“We had our complete system replaced by Performance Heat and Air, including all of the ductwork. Our old system was 26 years old and rather than wait for when it quit we decided to go ahead and get it done. We’ve been using these guys for system maintenance for a couple of years so naturally we had them give us a bid along with Baker Brothers. While BB was very professional and kind the pricing was not in the same ballpark. From the start Drew Roden (our usual service tech) was, as always, great to work with. Drew laid out several options and gave us upfront straight forward prices. Once we selected the system Drew was able to schedule the installation quickly and on the date that worked best for us. The installation team (Juan, Christian, Abdul, and Anthony) was great as well. They got there early in the morning and worked nonstop until after dark, when the system was in working order. Our old system was installed in a closet with limited return access so we decided to move the system to the attic and cut in proper returns. Bill Lawson was the lead tech and was personable in addition to being very knowledgeable. This particular system had a sensor installed improperly from the manufacturer and Bill was able to troubleshoot the problem and make the correction. We came to call him “Uncle Bill”. All in all my experience was great with these guys and I would definitely recommend them. Great Value, Great Service and Great People…”

“My A/C system hasn’t been working properly for about 3 weeks. The first technician didn’t diagnose the issue properly. I called back and they scheduled a second technician with a 4 hour time window. The tech called an hour past the 4 hour window and said he would be another hour out so I had to cancel because I didn’t plan 6-7 hours to stay at home with 3 kids. No apology. Had to call back and the next tech also missed his time window but I planned to stay longer because of the last experience. It seems he found multiple broken components that need replacing. They had to order parts which is going to take a week to come in. I’ve had to call back multiple times to get an ETA and each time I’ve been promised a call back and they never do. This is a brand new Trane system on a new house and this is our fourth or fifth call in for service. I can’t use another HVAC company because the builder has a contract with them. Maybe the service would be better if you live in Mansfield but our neighborhood is 2 hours away. Seems like they don’t care because I’m stuck with them.”

“Bill rocked it. The level of subject matter expertise was insane. Within 15 minutes he had found the short in the line set me up on the app and fixed all issues while educating me on the TRANE system. God bless him.”

“I called late yesterday, and they were able to get me scheduled for the very next day. Technician Juan diagnosed the issue with my unit promptly and professionally. Great service, quick response time, and excellent communication throughout the process. Highly recommend!”