Air Boss Refrigeration Inc

Air Boss Refrigeration Inc runs out of Laredo, Texas, and focuses on HVAC and refrigeration for both homes and commercial spots across South Texas. Sara Ortiz started the company to deliver direct service without shortcuts, and the crew sticks to that standard on every call. They cover residential air conditioning systems along with bigger commercial setups like cold storage, ventilation, and warehouse climate control. Local weather hits hard with long stretches of extreme heat, so the team stays ready for whatever breaks down in houses or businesses that need steady cooling to keep operations moving.

They handle new unit installs by sitting down with homeowners to compare models, SEER ratings, and capacities until the right match fits the space and budget. Same-day service comes through when an AC quits without warning, and technicians have swapped sensors on Rheem systems after sorting out parts delays from the manufacturer. Two techs showed up on one tough breakdown and kept the customer updated through calls and messages until the system ran again. Commercial jobs include preventive maintenance on building automation and energy management controls, plus 24/7 emergency fixes that leave the work area clean and the details explained step by step so nothing gets overlooked.

Work quality earns the strongest feedback because repairs and installs hold up in the heat without repeat issues. Communication scores well from consistent phone and message updates that cut through stress during breakdowns. Response speed stands out on same-day calls, and pricing stays fair with no hidden costs added later. These results line up across jobs from sensor replacements to full unit guidance. DIRT Score 4.88 from 52 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“1st: Rheem didn’t send info on work order to be done. Parts had to be requested from Rheem again. Once arrived appointment was made with Air Boss again, and they returned and replaced the 2 sensors. Rheem had to be contacted because they did not put in work order which sensors needed replaced. Worker was very nice. Showed up on time and completed the work. The next day, I got an alert from my water tank again. 2nd: Contacted Rheem again and this time they ordered the parts and sent me the information for when tech shows up. I was able to pass that information to the two new techs that showed up. They showed up on time and completed the work. The next day, my hot water tank alerted me again. 3rd: I contacted Air Boss and Rheem again. A tech from Air Boss came over the next day, showed up an hour past the time scheduled. He ran some tests with Rheem on the phone. Two more parts had to be ordered again. 4th: Once the parts showed up, I contacted Air Boss again and had appointment for next morning. He showed up over an hour late then scheduled time. I had to contact the office and the checked to see on the delay, and the office contacted me to let me know. He changed the parts out. This time, no alert on any issues. It took multiple appointments, not Air Boss fault. But they were nice and completed the work each time. Only suggestion is if they are running late, it is helpful to be contacted. But they were very helpful. Even cleaned up any mess made.”

“GREAT COMMUNICATION! Via phone calls and messages. Same day service. Worked with two of their technicians, and had a great experience during the stressful situation of home AC troubles.”

“Best experience! Staff is very knowledgeable and helpful they explain everything to detail. Fast & clean service.”

“Got my unit about 3 months ago with airboss and their service was A+. I was initially undecided between unit styles and brands, and I was guided through different models, seers, and capacities. We did research together and we came up with the one that I felt was best for us after understanding the ratings more. They are very professional and cared about our comfort (financially and service wise) rather than trying to sell me the most expensive one to up the price. They even followed a couple of times after that day to make sure we understood how the system worked. Would definitely recommend and will be using their service in the future”

“Excellent and honest customer service.The customer service provided was exceptional and transparent.”