Gibson Plumbing Heating & A/C Inc

Gibson Plumbing Heating & A/C Inc works out of Lubbock, TX on HVAC systems along with heating and air conditioning jobs that come up in the local weather. The company has operated since 1957 and stays busy with both quick fixes and full replacements when older units fail. Homeowners in the area call them for issues that pop up in the heat or during cold snaps, and they handle everything from routine maintenance to bigger installations without pushing unnecessary work. Their long presence in Lubbock shows they understand what the local homes and systems need to keep running right through the seasons.

Technicians like Joe show up to check heating systems, walk through the problems in plain terms, and offer practical suggestions on next steps before any work starts. One customer needed a tankless water heater after seeing an ad, and the crew came out, gave a bid, and finished the full install the same day so hot water never ran out even for long showers required by chronic pain. They also step in on air conditioning repairs where circulation fails or units stop cooling properly, focusing on getting airflow and temperatures back to normal without dragging jobs out. These crews handle both small service calls and larger system swaps while keeping the process straightforward for the homeowner.

Response speed earns the highest marks because crews reach jobs fast and get them moving without delays, while communication stays clear with explanations that make sense on the spot. Fair pricing holds steady on repairs and installs alike, and work quality comes through in units that run reliably once finished. Homeowners keep calling back because the team shows up prepared and finishes what they start in Lubbock conditions. DIRT Score 4.72 from 80 reviews on Finds.

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“My parents bought a brand new heating and cooling unit from this company a few years ago and started having issues with it shortly after. For two years, the air conditioner does not want to blow cool air therefore the house is not kept cool. There’s not enough circulation and it is causing the pipes on the unit outside to freeze. My parents called them both years prior because the unit is still under warranty and the issue has never been fixed. So imagine how Unsurprised I was when the temperature got to 100° today and the pipes on their AC unit have frozen, causing it not to work again. This is the 3rd year mind you. I would never recommend this company to anybody, for any services. They do not honor their warranty because they do not fix anything when you call them. They like to come out and tell you there’s nothing wrong but clearly there is something wrong because the pipes keep freezing!!!”

“Plumbing, heating, and air conditioning service companies come and they go so to speak. There are reasons why Gibson has been in business since 1957. They take care of their customers. Whether it’s a repair that’s needed or a new system needed as a last resort, I trust them to give me an honest assessment of the situation and the costs involved before work begins. I’ve used them for years and will continue to do so. They’re great people whose goal is to offer the best service available to new customers and seasoned ones as well.”

“Gibson came out and gave me a bid on a tankless water heater after I saw the ad on TV. They installed the unit the same day. I have chronic pain and need a long hot shower. My new tankless water heater never runs out of hot water. Very pleased with the professionalism and installation process.”

“Joe helped us out to see what was going on with our heating system. He had a phenomenal attitude and explained what was going on thoroughly. He took a look around and made some suggestions on what can be done. He was very informative and represented the company in a professional manner. He set us up with an appointment to get an estimate on some things we were interested in. And he kept in contact with us to confirm date and times. For our estimates Mr. Scott helped us out. He took a look at our situation and within minutes gave us his professional advice and estimate on what would be needed to achieve the results we wanted. Now if I can convince the misses to stay close to home these holidays, we should be able to get some work done to the house before Xmas. Other than that our experience was awesome, informative and we felt comfortable with all our advice given. Thank you guys.”

“We've had a couple of issues in the last month with our unit we purchased about 3 years ago, and they have been very quick to fix it. They have always been incredibly quick to respond to our calls, even after hours. Their technicians are always prompt with their appointments, very friendly, and we have never had any issues when it comes to payment. Would definitely recommend!”