Hart Heating & Air

Hart Heating & Air operates out of Lubbock, Texas, and handles nothing but heating and air conditioning work for homes and businesses in the city along with nearby towns such as Abernathy, Shallowater, and Wolfforth. They leave plumbing and electrical jobs to others so every repair, replacement, and tune-up receives their complete attention and steady handling. Local crews know how the brutal Texas summers and sudden winter drops punish equipment, and they keep systems running through regular maintenance plus targeted fixes that address real problems without adding unrelated services that stretch crews thin or raise costs for homeowners.

Brett and Dylan showed up at one house and walked the owner through an air conditioner issue step by step using plain language that made sense to someone who had never worked on the equipment before. Keith inspected an old unit along with attic components and replaced only the failed part after another shop had pushed for a full swap, which cut the bill sharply. The same crew helped Saint Christopher's Episcopal Church move an insurance claim forward after years of steady service. On Memorial Day weekend a fan motor quit at four in the afternoon, a truck arrived the same day, and the technician returned the next morning with the correct parts to finish the job without delay.

Homeowners keep giving top marks because the work holds up, trucks arrive quickly even on holiday weekends, prices stay straightforward, and explanations cover options without any pressure to buy extras. The crew shows up prepared, finishes what they start, and treats every call as a repair that needs doing rather than a chance to sell. Customers rate the outfit ten out of ten across work quality, response speed, fair pricing, and clear communication. DIRT Score 5.0 from 733 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We are long-time customers of Hart Heating and A/C Repair. They have always been prompt, friendly, and worked hard. We trust their recommendations and they are never pushy or try to upsell us on things we don't need. Recently, the company went above and beyond to help us with an insurance claim. Hart made the whole process a lot less painful than it might have been! Highly recommend!”

“Brett and Dylan were fantastic! They were incredibly helpful and took the time to explain everything to me in a way that was easy to understand since I don’t know much about air conditioners. They were professional, knowledgeable, and very personable throughout the entire process. I really appreciated how patient they were in answering my questions and making sure I understood what was going on. They made a stressful situation much easier, and I felt confident that my AC was in great hands. Highly recommend Brett and Dylan (Hart Heating & AC) for their excellent service!”

“Our AC is very old and the previous company we called had recommended a total replacement. Keith looked at the unit and all of the other components, even the attic, and actually saved us so much! He recommended replacing the broken part and let us know what else would need to be updated in our home for that or even a new unit to be effective. This is our first home and we truly appreciate that Keith was willing to share his knowledge and make a better recommendation. We were already prepared to spend $$$ on a new unit before he gave us a second opinion! Damien and Edward were also very prompt and were fantastic getting the job done. I will certainly be sticking with Hart moving forward, excellent customer service and very knowledgeable.They are truly looking to help their clients, if you have AC troubles, call these guys!”

“I am extremely happy with the service and support I got today! My outside unit fan decided to die at 4pm Friday of Memorial Day weekend. They got a truck out a few hours later and discovered that they didn't have the parts they needed. Saturday morning, he was back out. He clearly explained the pros and cons of several options and a few minor upgrades. It took a few trips to get additional parts, but he got the job done, carefully went over the system, and fixed some minor issues that will help cool the house. I love that he would rather repair than replace when it makes sense instead of the hard sell to update/upgrade I usually get from others. I will use their services again and gladly recommend them to others! Better yet, he gave me a good price.”

“We had recently moved into a new house. We started having some heating issues with our furnace. We had recently moved to Lubbock from out of town. Not having a working relationship with an in-town heating and air conditioning service company, we received a recommendation to contact Hart from someone I felt was knowledgeable in the business. We contacted Hart and they worked us in on the day we called. After thoroughly go through the system, Mike made some recommendations to repair and upgrade the system, with pricing for each item. We followed their recommendations and all the work was done timely and at the quoted price. Approximately two weeks later, we started having heating issues again. Josh promptly came this time and quickly diagnosed the problem. Although the problem this time turned out to be unrelated to the previous problem, Hart replaced the defective part and performed the associated labor for NO cost. We call that SUPER customer service. Thank you Mike, Josh, Keith and the Hart staff.”