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Platinum Air Llc

HVAC Contractor · Lubbock, TX

Residential
5.0

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439 reviewsView on Google

5.0

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What Customers Say

Great service. They came out quickly and found the exact issue with our hvac system without trying to push us to buy a brand new system. The work was done well and our hvac has never this well in years. They have been the best hvac contractor for our needs and would highly recommend.

When I returned from vacation to an hot house and discovered my air conditioner had quit working, I called Platinum Air. They responded quickly and came out the same day, which was a huge relief. I appreciated that they gave me a timeframe for my scheduled appointment and that they texted me when they were on their way. Joseph came and quickly diagnosed the issue, explaining it in terms I could understand. As expected, I needed a new HVAC unit, since Platinum Air had previously serviced my system and warned me that this could happen. The very next day, their team arrived to install the new unit. All the workers were professional and courteous, making sure to lay down tarps to cover my floors and cleaning up beautifully when they were finished. I have been relying on Platinum Air to service my HVAC system since I bought my house seven years ago. They have always been honest and dependable. I highly recommend them to anyone looking for trustworthy HVAC service.

Scott and his team reached out to me within minutes after sending and inquiry on their website. Scott called me and walked me through rebooting the thermostat! Definitely would choose Platinum Air with any future AC issues. Thank you guys!

Thank you for everything! I had another company come the day before I checked with Platinum & they lied about everything I needed to do & I was in a bind. Platinum said, yes it is an old unit but a new coil is all you NEED! 1/4 of what I was going to have to pay for something unnecessary! Thank you for being there Platinum & for your honesty!!! Back up and running smoothly in 2 business days.

Scott responded within an hour, on a Saturday evening, and had the A/C working properly again in a very short time. Nice and personable family run business.

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