Simply Ac And Heating Llc
HVAC Contractor · Lubbock, TX
DIRT Score
DIRT Score Breakdown
2285 reviewsView on Google →
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What Customers Say
“I recently had the pleasure of working with Dereck Schwark, from Simply Cooling Heating & Plumbing, and I couldn’t be more impressed with the level of service provided, from the moment they arrived. It was clear that professionalism and customer care were top priorities. What stood out most was Dereck Schwark expertise. His knowledge was evident, and quickly diagnosed the issue with precision. Not only did he resolve the problem efficiently, but he also took the time to walk me through what had gone wrong and how to prevent similar issues in the future. That kind of transparency builds trust, and it’s something I truly value. Beyond technical skill, the customer service was exceptional. He treated my home with respect, ensuring the workspace was clean and organized throughout the job. He patiently answered all of my questions, offered helpful maintenance tips, It’s rare to find a technician who combines technical excellence with genuine care for the customer’s comfort. The quality of workmanship was top-notch. Every step was handled with attention to detail, and I left the experience feeling confident that the solution provided would last. Simply Cooling Heating & Plumbing clearly takes pride in delivering reliable, long-term results, there Technician’s exemplifies that commitment. I also want to mention that the entire Simply Cooling Heating & Plumbing team was just as impressive. Everyone I interacted with was professional, courteous, and clearly dedicated to providing the best service possible. There are too many great people to name individually, but it’s clear that the company has built a team that works seamlessly together to deliver outstanding results. I highly recommend Simply Cooling Heating & Plumbing team to anyone in need of heating, cooling, or plumbing services. Their professionalism, skill, and dedication make them an outstanding choice, and it’s reassuring to know that when issues arise, there are technicians and a team like this who can be counted on to deliver the very best service. 03/16/26 The technician came out for routine maintenance and was professional and efficient. He checked the entire system, made sure everything was running properly, and answered any questions I had. Great service overall and I would definitely recommend.”
“This business may try to sneaky take this rating off as they like to keep their rating up. So I'll be checking here. Another every-other-low-rating review on this business. It started with this business and other competitive businesses calling around to check our plumbing or water heater asking us for their service. Then when I thought we had a plumber consultant come out here first part of either Mar or April 2026, he put an estimate of things need to be done as I asked to look and evaluate and he did. The only issue, this business upsells people things we don't know till after the fact; then it happened when someone had to come out twice to redo or correct what didn't get completely by them done the first time. It's pretty disappointing going this experience especially already been overcharged within 1-3 days of each other assuming I was getting a better deal but when I checked online elsewhere, this business was high end cost. I then realized they take advantage of older adults over 50 and elderly. Tried working with Ryan (mgr) then he later lied to me stating they tried to call me but my phone never got their messages only we've been emailing each other the whole time. We almost had closure of our relation to where I was going to get 1/4 refund till they said will need to come by and sign for it. I never heard that if they couldn't mail it certified return receipt then they changed their mind taking back their promises to give me 1/4 refund. I said I will file complaint and or put online reviews and that's what I'm doing.”
“Simply Cooling Heating & Plumbing Is the best plumbing company I have ever experienced. Starting with the owner Mike I have had nothing but exceptional service. Thank you Danny for my water heater service and educating me on simple maintenance and your kindness. Angle thank you for the great job on my new water system installation. Office staff thank you for being kind and professional. I appreciate you all. I wish I could use simply for all my home needs. Prayers for continued success for this business.”
“Amazing service given my Gavin! He was extremely detailed, very knowledgeable, helpful and gave various service options with detailed picture breakdown! He impressed me so much so that I canceled my AHS monthly service and got their amazing yearly maintenance deal! I highly recommend this local business to anyone in the valley!!”
“Simply provided a free inspection of our hvac and duct systems. They were very friendly and easy to work with. Christian was the technician that came out and did a really through job. He is honest and super friendly. Great job overall”
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