West - Tex Air Refrigeration

West-Tex Air Refrigeration runs HVAC work from Lubbock, Texas. They install, repair and maintain air conditioning and heating equipment for homes and commercial buildings. The outfit also handles commercial refrigeration for restaurants, stores and industrial sites, with service that covers both new units and ongoing fixes. Technicians respond to calls for routine checks as well as full system replacements when needed.

Homeowners and business owners bring them in when air conditioners quit blowing cold air or break down during hot spells. Josh has fixed units on the spot after quick diagnosis, walked through repair choices and kept costs clear upfront. Colton and his partner have diagnosed problems on commercial setups with multiple thermostats per office and handled after-hours calls to restore cooling. Other jobs include thermostat installs, spring assessments on older systems and same-day repairs that kept warranties intact on equipment.

They keep phones open around the clock every day of the week and often reach jobs within a couple hours or the next morning after late calls. Reviewers note they stay in touch about issues found on site, quote prices that stay reasonable and finish work without leaving a mess. The crew covers Lubbock addresses and works with other trades when an electrician is needed on the same day.

Most reviews highlight punctuality, clear communication and solid results on both residential and commercial calls, though one customer reported a high quote for a vent install that led them elsewhere. The business earns steady marks for affordable pricing and fast turnaround on emergency repairs. DIRT Score 4.7 from 95 reviews on Finds.

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“A excellent company that we have recently started using on our commercial properties. They have shown the ability to operate the HVAC system in an office building that has individual thermostats in every office. We look forward to working with them on less complex HVAC systems on both commercial and residential properties. Would give them 5 Star rating!!!!”

“Wes-Tex Air and Refrigeration did and excellent job fixing our AC They were quick to respond and kept me informed along the way of issues they discovered and how they were going to fix them. Everyone that's come out have been very friendly. They may have even helped with things they weren't there for like chasing off 4 1/2 snakes. That's right, more than one. House is cool and snakes are gone!! Give them a call when your AC is acting up.”

“I called 6 different companies to get quotes to look at our air conditioner which wasn’t blowing as cold as it should have. On the phone, I was able to talk through the issue and get a quote and get on the schedule without hassle. I received a call the day of with a schedule confirmation. Josh arrived on time and was willing to talk me through different options, answered all of my questions, and was upfront about the cost of the different choices. I would absolutely use them again and would recommend their services.”

“I couldn’t be more happier with West Tex Air especially with nearing 100 degrees and a broken A/C Josh came to the rescue and did what he needed to do to get my ac running again. Such a nice young man. I highly suggest calling west tex air if your having issues with your a/c these people will get you taken care of and you will not be disappointed!”

“Air Genie was great to work with. They were on time, efficient and did all the work at a very fair price. Thanks Josh for a job well done!”

“My A/C unit was having issues and Josh arrived and fixed the issue in a matter of seconds! He is a true A/C technician assassin! I would highly recommend everyone to use west tex air and refrigeration for any service needs. Thank you!!!!!!”

“10 out of 10. Scheduled an appointment at 10pm and they came out at 8am the next morning. They have the professionalism and knowledge that made a cranky and hot homeowner relaxed. %100 recommended these guys. Thank yall.”

“One of the technicians and his partner came out on Friday to diagnose my air conditioning problem. They tried to fix/ diagnose the problem then quoted me over $700 to install a return air vent that would “maybe” help the problem. Called them back Monday to see if a seasoned technician would come back so we could get a plan together to actually fix everything. He then quoted me over $20,000 to have a new air conditioning system installed. Called another company and they said the would do it for $12,000. Please for your sake take your money elsewhere!”

“5 stars isn’t close to enough to explain these guys!!! Not only did they come same day in the mid summer (busy season) but they came after hours to help us when they could have been at home with their families and did everything they could to get our air working! They ACTUALLY CARED which is so hard to find! And when we needed an electrician also they recommended one just as amazing as them AND they worked together to get us right THE SAME DAY! And didn’t drain my bank account lol. I will never go through anyone else and I will always recommend them to anyone who has problems! They are truly one of a kind! I don’t know if they know this but they really are a blessing. I appreciate Them more than they will ever know!”

“Colton and his partner were so nice and super helpful while being informative. They took initiative and helped diagnose the issue we had. Def recommend.”

“We’ve used Josh for several different issues with our a/c and heating and have had nothing but amazing service. He’s punctual, friendly, and good at what he does. We will be WestTex costumers for life.”

“These guys got out here within 2 hours of me calling, and it was after 5pm. I had AC within just a few minutes and they made sure to honor manufacturer warranties on all of my HVAC & Thermostat equipment. I highly recommend!”

“Josh & his team provide excellent customer service, prompt response time, quality work & affordable pricing! Highly recommend West-Tex Air!!”

“Joah and his brother where on time, professional, knowledgeable, honest, and reasonable in their Spring assessment of our A/C system. Easy to talk to and they listen to your needs. Checked out system, answered all our questions, and recommended other reputable companies for other house needs as they observed them. We are new to Lubbock and bought house in December of 2022. Highly recommend.”

“They did an amazing job! On time, did the job in a timely manner! Very personable, very respectful and when they were done you would have never know they had been there! Would recommend them to anyone!!!”

“Techs were very responsive, professional and diligent on a tough service call. Definetely recommend these guys for your a/c needs.”

“It was an absolute pleasure working with this company! Great pricing, quick response times and super friendly. HIGHLY recommend!! You won’t be disappointed.”

“So not only did they be honest about the price to repair my out of date unit that was prone to leaks they offered me the price and repair of the part and having to fill the coolant once or twice a year and then showing me the price to replace it but with a ten year parts and service for free! I took it because the part needing to be replaced is hard to find and cost over $900 just for the part, not service and it was not insured so if it went out again that's another bill plus the coolant refills. They mounted the unit to the wall and let me pick whether to let grass grow or pick something else in the land my old unit inhabited. They accidentally cut the cable because our cable provider tapped into the old satellite connections outside of the house. I couldn't run sprinklers either since and thought that must be the same reason but Josh came over on his free time, discovered it was a different issue but stayed and fixed that issue that was not related at all and at no charge, just wanted a fair review so here it is. This company is old school which is super rare these days and even if not their fault they go out of their way on their day off to help, thank you Josh and your team ”

“Josh responded quickly to my request to service the HVAC of a house in contract and waiting to close! His quality service, great pricing and professionalism made a smooth sale even better! I will continue to call West-Tex Air and recommend him to my clients! Janice Jones, REALTOR - Berkshire Hathaway HS Premier Properties”

“We had a great experience with West Tex Air. They were very professional in diagnosing our problem and fixing it. We would for sure call on them again.”