Wilkins Air Care

Wilkins Air Care handles HVAC work for homes across Lubbock, Texas from their spot at 1109 N Ash Ave. The crew takes calls through Paul Sims and focuses on keeping air systems running in the area's hot summers and sudden weather shifts. They handle everything from routine maintenance to full unit replacements when old equipment fails under heavy use. Local homeowners reach out for help with cooling problems that hit hard once temperatures climb, and the team responds with straightforward service that matches what the houses in this part of Texas need most.

Their work covers quick responses to broken AC units, including same-day repairs during peak summer heat when systems quit without warning. Technicians like those sent to Katelynn Franklund arrived on time after a morning call and got the unit running again fast. Dillon Robertson noted the staff fixed the issue the same day at a solid price, while Tim Tucker received a prompt callback after a warranty order, with a tech arriving within hours and clear updates on the drive over. They also install new units for homes under warranty, though some jobs require follow-up checks to match the house size properly.

Homeowners in Lubbock keep coming back for the fast scheduling and clear phone updates that get problems solved without extra delays. Reviews highlight strong marks on speed for same-day fixes and fair pricing on common repairs, along with steady communication once a job is booked. Quality shows up in the way units get restored quickly during the worst heat, even if a few older jobs left loose ends. DIRT Score 3.3 from 28 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I appreciate the services of Wilkins Air Care. The staff is knowledgeable and the price was great! Most of all, the issue was taken care of the same day.”

“Every time there is a storm, I’m reminded by the things that I have to do that I am still waiting on calls back from Wilkins from a few years ago;) I, unfortunately, had a home warranty. The warranty company used these bozos when my a/c went out. The unit they put in isn’t big enough for my house. Also, they went cheap on everything, setting me up for failure for years to come. I meant the owner once after multiple messages and calls. He was not nice. He didn’t shake my hand. He said he would get something fixed but then ghosted me. The man had no Christian values or ethic. Steer clear. They’re bad news. They are not an honest, good Christian company.”

“Our AC unit broke at the beginning of the Texas summer. I was so thankful that Wilkins Air was able to get one of their guys out the same day and arrived on time. They fixed the issues fast and had our AC working in no time. Everyone I talked with was very professional and polite. We are very satisfied with Wilkins Air and would definitely recommend to others in the Lubbock area.”

“Amazing experience with Wilkins Air Care. Referred to them via our home warranty company. They called immediately after placing my work order and scheduled service within 3hrs. Received a call saying their technician was on their way giving me plenty of time to meet them at home. Met with Paul Wilkins on-site who began diagnosing my heating issue. Paul located the needed control board in town for my HVAC system and had our heat restored within a matter of 2hrs. Very pleased with service from Wilkins Air Care and would use again and recommend.”

“Wilkins installed a brand new AC Unit for me in June 2021. In June 2022, our nest thermostat had an error message saying wiring was wrong and needed to be checked. We had since bought a home warranty through Earls, who is amazing by the way, and called them to come take a look. They said that whoever installed it, installed the wiring incorrectly. Everyone is human, not a big deal. However, I now I owe earls $85 to fix this mistake. So I called the owner or manager over at Wilkins and let him know that the unit wasn’t installed properly and that I think it would be fair for them to cover the $85 fee I owe to Earls. He stated that he didn’t feel “comfortable” with that and that their labor only comes with a one year warranty anyways. I then pulled the dates of service from Earls in 2022 and Wilkins in 2021 and informed him that it was under a year. He then stated that he was still not going to pay the fee to Earls and said “Sorry, I don’t know what to tell ya.” Customer service these days is the absolute worst. No one runs their business honorably. If your business made a mistake, you fix it, simply to make your customer happy if nothing else. Not to mention having an honest business where you make things right when you screw up. Bottom line… go with Earls. They’re the most honest, responsive, knowledgeable HVAC/Plumbing company in Lubbock. Thanks Wilkins. Hope $85 was worth getting a bad review…”