Carson Allen A/C & Heating

Carson Allen A/C & Heating works out of Lufkin, Texas on HVAC jobs for houses in the area. The crew takes on air conditioning and heating systems that deal with the heavy summer load and cooler stretches that hit East Texas homes. They focus on keeping units running when the heat pushes systems hard and handle the kind of fixes that come up in older homes or those with basic setups. Local weather means AC trouble shows up often, from parts that fail under load to full replacements when a unit gives out after years of use. Homeowners here run into the same patterns every season with ducts, coils, and thermostats that need attention before things break down completely.

They handle service calls for capacitor swaps on units that quit during peak heat, along with efforts to source parts like acetylene gas for ongoing work. One customer found a starter capacitor after calling around when their AC died and the house got too hot inside, while others ran into limits on buying parts unless they hold a contractor license. Shop hours have drawn complaints when doors stayed locked before posted closing times on weekends. Some visits center on quick purchases for maintenance items, and the crew manages basic heating and cooling repairs without extras that drive up the bill on straightforward jobs.

Feedback from the 16 reviews shows mixed results on getting parts fast and sticking to clear hours, with praise for service when a needed item like a capacitor showed up in time. Customers note solid responses on simple purchases but pushback on sales to regular homeowners and timing issues that slow things down. Speed and communication come up as areas where results vary, along with price when parts run short. Quality holds on the fixes that get done, yet overall consistency keeps the rating in check. DIRT Score 3.35 from 16 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Don’t go here looking for parts if you are just a homeowner looking for parts to repair your a/c. They will not sell them to you if you aren’t a contractor. It’s a sad day when you can’t buy parts to work on your own stuff. I’ve bought things here before, not sure when they started not selling to individuals but I will never go back here again.”

“I was trying to stop by and pruchase some acetalyne gas and the office hours says open till 12:30 on sat and im here at 12:00 doors are locked and no one opens , i wouldnt recomend this place”

“Came here for a starter capacitor for my ac unit. My ac had went out in this summer heat and it was HOT in the house. I went on a calling campaign in search for this capacitor and no one had it Until I called century. Only problem was they closed at 12 and it was going to be 10 minutes past 12 before I could get there. Michael was very helpful and stayed and I was able to get my ac working. If he would not have stayed we would’ve had to wait until Monday to have cold air, so thanks Michael for helping us! Very much appreciated!”

“Great customer service, always a pleasure doing business with them!”

“Great bunch of guys to do business with.”