Tom Brown A/C & Electric Inc

Tom Brown A/C & Electric Inc runs a family owned HVAC operation out of Lufkin, TX. They handle air conditioning and heating sales along with full service work for homes across the area. The crew stays busy with the steady Texas heat that puts heavy loads on systems year after year. Homeowners call them when units quit during summer peaks or when older equipment needs replacement. Their work covers new installs, repairs, and add on equipment like dehumidifiers. The business keeps a straightforward approach that focuses on getting jobs done without extra layers of management.

They install complete AC systems in new construction and replace coils when factory defects show up after a few weeks of use. One job involved pulling a bad coil that Trane said would take two weeks to replace, yet the crew located a unit and had it running the next morning. Another crew installed a dehumidifier, finished the work, and left the space clean. They also handle duct repairs and routine service calls. Customers note the team shows up on time, quotes fair prices up front, and sticks to the plan without pushing extra parts. The family ownership means the same people often return for follow up if anything needs adjustment.

Homeowners in Lufkin keep coming back because the work holds up under real use and the crew stays honest about what needs fixing. Reviews point to solid quality on installs and repairs, quick action when problems appear, and prices that stay reasonable for the area. Communication comes through clearly when schedules shift or parts arrive. Even on jobs that start with delays in estimates, the final results earn solid marks for speed and value. DIRT Score 4.11 from 18 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“The guys can out and installed a dehumidifier did a great job and cleaned up after them saying highly recommend!”

“I work with several different hvac companies in the area and Tom Brown is one of the best! HONEST and hardworking good family owned business. They always do the job right for a fair price.”

“I contacted them in April to fix duct work. They did an inspection and stated they would send an estimate later. I didn’t hear anything after 2 weeks so I called and they said it would be around $800. I said let’s do it, and they told me it would be 2-3 weeks before they could come by which was fine. I followed up at 2 weeks to see if it would be that week or the next. They said next week. I called the next week to find out which day so I could take off work, they said the next week. This went on through June after which point I gave up calling. In July my wife saw their van in our sub, so we were hoping they were coming to our house, but he went to a new construction in our sub and never stopped by or called 😂 Then out of the blue, 5 months later in September, I get a call that I owe $90 for the inspection. That was the first call I received from them since they did the inspection. I honestly believe the only time they called me during this whole ordeal was to collect payment for the inspection. I called to set up the inspection, to receive the estimate and at least 5 times to see when they were coming out, only to receive a call 5 months later to pay for an inspection and no repairs done.”

“Tom Brown installed the AC in our new home and it had a manufacturer defect in the coil that was discovered after about six weeks. Trane said it would be two weeks to get a new coil in, but Mr. Brown worked hard to get one in by the next morning. His guys were out early the next morning to install it and did a great job. Thank you!”

“Best people. They care and know their work. Always ready to come to our aid. Used them for 28 years now, since we came to Lufkin. Came highly recommended.”