Hess Air

Hess Air runs HVAC services out of Alamo, Texas, with a focus on air conditioning repair and upkeep for homes in the area. As an authorized Trane dealer they take on the heavy cooling loads that come with Valley summers where units run nonstop. Local houses often face breakdowns from constant heat and dust, and this outfit steps in to handle those calls without delay. Their work centers on getting systems back online for families who count on reliable cooling through the longest hot stretches of the year.

When an AC quits blowing cold air homeowners reach out and techs like Juan Garcia also called Silver along with Eric Elizondo show up to make the repairs. They handle annual maintenance checks and sort out thermostat problems that surface after seven or eight years of steady use. Customers note that the crew arrives the same day as requested and explains what needs fixing before starting so there are no surprises. Eric in particular lays out the details in straightforward terms that make sense to anyone without a technical background and the jobs get finished right the first time.

Reviewers keep coming back to the same strengths that add up to top marks across the board. Same day response times stand out even on older systems along with clear explanations that remove any guesswork and solid work that holds up. Speed quality and communication all rate high because the techs show up on schedule act professional and leave the unit running without extra costs or delays. DIRT Score 5.0 from 262 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Dear Hess Air conditioning, I am writing to commend one of your technicians, Silver, for the excellent customer service he provided during his recent visit. Silver was exceptionally kind, friendly, and professional throughout the entire service. He took the time to ensure everything was handled properly and made the experience both smooth and pleasant. His expertise and attention to detail are truly second to none, and it’s clear he takes great pride in his work. It’s often said that customer service can make or break a business, and Silver is a perfect example of how positive service leaves a lasting impression. He is undoubtedly a valuable asset to your company. I would gladly welcome him back for any future service needs and believe he deserves recognition for his outstanding work. Thank you for maintaining such high standards through team members like Silver. Sincerely Maryellen Rivera”

“Our ac stopped cooling, so we called Hess Air because they are an authorized Trane dealer. Juan (Silver) Garcia and Eric Elizondo came out and made the necessary repairs. We were let down by the actions of two other big name ac dealers, and were relieved to find a company that had ethical, professional and highly competent employees such as Juan and Eric to rectify our problems. Everything went incredibly smoothly, quick and efficiently. So much so that we now have a service agreement with them. I really wish we had found them to begin with. My husband and I are very, very grateful to Hess Air and will be recommending them to everyone we know. Thank you!”

“After 7 years from installation, Hess Air has sent someone to me on the same day, I mean it...the same day, always when expected. From annual maintenance to thermostat issues, they are always professional and explain everything. I highly recommend Hess Air, and a huge shout out to Juan Garcia, absolutely the best at solving any issues I have. THANKS Juan!”

“Hess Air always provides excellent service with true professional technicians. Eric, one of their technicians, is awesome. He explains everything in detail, and simplifies it, so non-tech guys like me fully understand. It's a great feeling, and peace of mind, when you know you're a/c problems will be taken care of by Hess Air. You Rock!”

“Ive had multiple ac repair companies work on my two ac units. This company along with Jacob(my service rep) be the most incredible service company for my ac service ever! They go above and beyond service and problem solving. Amazing! I am the most pleased with their work than any other company I've ever used! Thank you from the bottom of my heart! Truely awesome. Jacob you are amazing! You have fixed a problem that I've dealt with for 5 yrs!! 10 of 10! Top notch! Thank you! Yall are my company from now on!!!”