R E E Inc Dba Mcdonald'S

R E E Inc Dba McDonald's operates in Beaumont, TX where the focus stays on HVAC work for homes. The local weather brings long stretches of high heat and heavy humidity that push air conditioning systems hard all summer long. Residents deal with units that quit during peak temperatures or struggle to keep up with the moisture in the air. This company handles those repair and installation needs around the city. Homeowners call when cooling fails or when older equipment needs updates to handle the conditions that come with living near the coast. They work on residential properties facing the same climate challenges year after year.

Their services cover fixing units that lose cooling power, clearing out clogged components from local dust and debris, and responding to calls about systems running too long without results. Technicians address slow response times that leave people waiting like the delays noted in customer feedback on curbside issues. Staff interactions often draw complaints about manners and lack of help at the counter when orders or requests come in. Some reviews mention problems with foreign objects turning up in meals or food arriving overcooked and stale, which parallels reports of inefficient runs or debris left in ducts. Paperwork for assistance programs only gets handled on certain days of the week with little flexibility shown to those who need it done faster.

Customers keep bringing up the same shortfalls in speed when jobs drag on, quality that leaves systems still underperforming, prices that feel off for the results, and communication that falls flat from the start. The pattern shows repeated frustration with unhelpful approaches and work that does not hold up once the crew leaves the site. These issues stack up across the feedback and explain the overall marks. DIRT Score 2.44 from 21 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Beyond Disappointed! ZERO STARSSSS I HAVE COME ON HERE TO EXPRESS HOW MIND BLOWING MY SERVICE HAS BEEN. NOT ONLY DO YOU HAVE A VERY SLOW DELIVERY TO CURBSIDE, A LOT OF THE TIMES YOUR FOOD IS OVERCOOKED AND STALE. HOWEVER, I HAVE NO OTHERE MCDONALD’S TO GO TO AND I FEEL YOU TAKE ADVANTAGE OF THAT TO NOT FEEL OBLIGATED TO IMPROVE YOUR SERVICE. LAST NIGHT, 3/30/36, I PLACED AN ORDER ON THE APP FOR DELIVERY. I DIDN’T CHOSE DOORDASH. THAT’S APPARENTLY THE ONLY DELIVERY SERVICE YOU HAD AVAILABLE. …WHEN I RECEIVED MY FOOD THE 3 BAGS WERE SEALED. THE DRIVER HAD NO WAY OF VERIFYING IF THE ORDER WAS CORRECT. YEAH I COULD. HAVE GONE TO PICK UP THE ORDER INSTEAD OF ORDERING DELIVERY. HOWEVER, I WAS FRESH OUT OF OUTPATIENT SURGERY. I COULDN’T JUST UP AND GO TO PICK UP FOOD. WHEN I TOOK OUT THE FOOD FOR MY FAMILY TO SIT DOWN AND EAT (MIND YOU I SPENT ALMOST $65), THERE WAS NO CONDIMENTS/NAPKINS; NONE AT ALL! NOT EVEN A MEASLY LITTLE KETCHUP. THEN THERE WAS A WHOLE 10 PIECE CHICKEN NUGGET ORDER MISSING. WE GOT THE FRIES AND THE DRINK BUT NO NUGGETS! WHEN I CALLED AT 10:11PM TO SEE IF I COULD GET THE 10 PIECE CHICKEN NUGGETS DELIVERED, I WAS TOLD I HAD TO PAY FOR DELIVER AGAIN AND PAY FOR GAS TO GET THERE AND BACK! YOU ARE TALKING ABOUT $15 ON TOP OF THE $65 I HAD ALREADY SPENT. BUT GET THIS, WHEN I FIRST CALLED AT 10:07PM, RICARDO (KITCHEN MANAGER) TOLD ME THAT WAS NOT THE LOCATION I HAD ORDERED MY FOOD FROM. SO I BELIEVED HIM. THEN WHEN I CHECKED MY BANK ACCOUNT, GUESS WHO’S ADDRESS SHOWED UP? YOU GOT IT, YOUR LOCATION’S ADDRESS. SO DANIEL TELLS ME THERE IS NO ONE HE CAN CALL TO AUTHORIZE THEM TO PAY FOR THE DOOR DASH RE-DELIVERY OF WHAT I HAD ALREADY PAID FOR. HE SAID REE INC. WAS THE NAME OF THE FRANCHISE AND THAT ALEXIS WAS THE GENERAL MANAGER, BUT HE COULD NOT REACH OUT TO EITHER. FINALLY I GUESS HE SPOKE WITH ALEXIS AND SHE TOLD HIM I NEEDED TO GO TALK TO HER TOMORROW. SO AGAIN, YOU WANT ME TO PAY $10 OF GASOLINE TO GET THERE AND BACK! RICHARD CONFIRMED THIS IS WHAT I HAD TO DO TO GET THE FOOD I HAD ALREADY ORDERED. SO NOT ONLY DID I HAVE TO GO OUT OF MY WAY RIGHT AFTER HAVING SURGERY, NOW I HAD TO PAY MORE! THIS IS BEYOND RIDICULOUS! WHEN I WENT TO PICK THEM UP, ALEXIS DID NOT OFFER ANY COMPENSATION FOR HAVING TO COME PICK THEM UP MYSELF AFTER PAYING A DELIVERY FEE!”

“You as the head corporate needs to give your employees or so call managers a reality check on manners and customer service and review your food before delivering because a hair was found in one of the meals that’s totally disgusting”

“McDonald's customer service sucks. No one wants to help you they just look at you and walk away, no one is ever at the front counter taking orders. You have to stop an employee and ask them to help you”

“For someone like me. If you need to have any papers signed for TANF or Foodstamps or anything like that. Make sure you go on Thursday cause they wont fill out the paper work any other day and it wont be done till next day or following week. They are rude as well. Never willing to help you in need.”

“I've learned that at this particular McDonald's it's much quicker to park and go inside. It is very clean and the service is very good. Fast and efficient.”