Freedom First Heating and Air

Freedom First Heating and Air handles HVAC work out of McKinney. The family-owned company covers residential and commercial jobs across Collin County, Grayson County, Tarrant County and nearby spots. Their technicians take care of AC repairs, heater repairs, full installations, routine maintenance and indoor air quality work. They keep standard hours from eight in the morning to five in the afternoon Monday through Friday and stay closed on weekends.

Customers call them for sudden AC breakdowns in summer heat, heater failures during ice storms, excess condensation around vents and regular upkeep visits. Trevor and Carlos have shown up to diagnose problems on the spot, replace stuck valves, restore cold air flow and get systems running again before events or overnight freezes. John has handled full unit checks and laid out repair versus replacement choices. Reviewers note the crew fixed issues the same day they were called, signed up homes for twice-yearly maintenance and left systems blowing cold air or putting out steady heat without extra parts pushed.

The company uses flat rate pricing so the final bill matches the quote. Technicians text arrival windows, explain findings in plain terms and give options without pressure to buy new equipment. They work the listed counties and respond within a couple hours on many calls, even late at night in bad weather. Trevor has driven an hour for parts in freezing conditions, while Carlos and Travis have walked through system status and filter choices that cut future service needs.

The Google rating sits at 4.9 from 573 reviews. Reviewers keep mentioning thorough checks, clear step-by-step explanations, courteous techs and honest advice that avoids upsells.

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“Excellent service! Trevor and Carlos were completely transparent about diagnosing our AC's problem and talking through solutions and pricing. We will be trusting them to take care of our heating and cooling needs going forward!”

“Trevor at freedom first air was amazing. We are truly blessed to have had him fix our a.c. Issue. He was committed to getting our air running again. Trevor went above and beyond. Our house is once again blowing cold airs. Thanks so very much. I highly recommend freedom first air. And would gladly use him again”

“I cannot recommend Trevor and Freedom First enough! We were hosting a birthday party for my husband over the weekend when our AC suddenly needed attention. With very little notice, Trevor made us a priority, got everything fixed, and had our home cool and comfortable before our guests arrived. Not only was he incredibly knowledgeable and professional, but he was also one of the kindest people we’ve worked with. He took the time to explain everything, made the entire process stress-free, and even kept us laughing along the way with his great sense of humor. Honestly, Trevor felt like a gift from God right when we needed help the most. It’s rare to find someone who combines excellent workmanship, integrity, responsiveness, and genuine care for their customers the way he does. If you’re looking for an HVAC company you can trust, Freedom First is the one to call. Thank you, Trevor, for going above and beyond for our family. We are beyond grateful!”

“Trevor was very thorough in investigating an issue we are having with excess condensation on a few of our vents. He provided a clear explanation, offered a few options and suggested the least expensive. I would not hesitate to recommend him to my friends and family.”

“I can’t say enough good things about my experience. First off, Carlos is such a friendly person! He helped me solve our issues with my air conditioner and I also had him sign us up for them coming out 2 times a year for upkeep. I’m so happy with this company!”

“Have called Freedom First Heating and Air out twice for HVAC issues in my home and both times we have received excellent service! Trevor is super knowledgeable and you can tell he truly loves what he does and cares for people. It is icing on the cake that this is a local family business. Love supporting my local businesses!”

“The diagnosis and installation of needed parts was efficient and the techs at the house, Carlos & Trevor, were cordial and professional. We had one misstep when the tech came for the installation and did not ring the bell or knock on the door, waited just a minute or two and then left. We have a ring doorbell that recorded it. Result - a few days delay. Fortunately Carlos had freed up the stuck valve and we had A/C the whole time.”

“I can't say enough good things about Trevor and his crew. We ALWAYS get 100% transparency from them. 6 claims total for the past 2.5 years for our AC and heating systems. This last one was in 7° weather in the middle of an ice storm and the owner came out at MIDNIGHT to make sure he could get some sort of heat going so us, our bird and our pup wouldn't freeze to death and our pipes wouldn't burst. He did!! Then he braved the icy conditions to drive an hour all the way to the parts store to get our part and get us up and working again!! We will NEVER use another HVAC company as long as Trevor is around. Do yourself a favor and hire Freedom First for all your HVAC needs.”

“I prefer to return to Freedom First for my AC needs because our system gets thorough attention, service with the utmost integrity, and friendly, personable overviews of system status from Travis and Carlos. With this company we really know where we stand with our system, know honestly what needs to be done, and are respectfully given suitable options. We are thankful we can rely on a company like Freedom First when the need arises.”

“I am so super impressed. Trevor saved the day. The communication was great from the company and Trevor he showed up on time. He immediately noticed the issue with my air conditioner and promised he would be back by the end of the day. He came back after a very long day of working and he actually fixed the problem and I’m so happy especially during the summer when your air conditioner goes out. He also earned my trust because he didn’t try to sell me something I didn’t need or want. Highly highly recommended”

“Trevor, Carlos, and Gina give the best customer service! Friendly, courteous, and very knowledgeable! Carlos explained the situation in an easy to understand way. Blessed to have a company that we can call and depend on without worrying about being taken advantage of. Freedom First Heating and Air is the only company we allow at our home!! Mic Drop! 😊”

“Quick, efficient and great job on communication of appointment scheduling, texted when they would arrive, etc. He answered my questions about a few issues and was patient with explaining things. I also appreciated the filter recommendations- to help me need their service less! Highly recommend!”

“Trevor was on it! He got us up and running quickly. Trevor was friendly and knowledgeable. 10 out of 10 service!”

“See Text. Report feedback with the air unit and your quick response was most appreciated. Look forward to approval from Choice asap! Thank you. Freedom Air was on top of everything. Fast efficient. They are in communication the whole time and we're able to diagnose and fix the problem. Quick fast and most efficient! Thank you Freedom Air! We'll recommended. Thank you 😊”

“Updating after the 4/3/2026 cooling system check and the 11/5/2015 heating system check. Excellent work and upgrades. Great and timely service. Wonderful attitude. These guys are knowledgeable, trustworthy, honest and hardworking. They know what they are doing and will not try to sell you anything you don’t need. They diagnose exactly what the problem is, explain it well in easy to understand ways, with detailed pictures to illustrate. They tell you what they recommend for immediate attention, versus preventative and longer term measures for later. All at fair and decent pricing. No gouging. I highly recommend them for both routine maintenance and upkeep as well as for any urgent emergencies. Top notch. Five stars. Trevor Jeffers, John Cook, Carlos Jimenez, Gina: thank you!”

“John came out to check on our HVAC unit, he was very professional (which was nice especially since it was bad news) and explained everything that was wrong and what options we had. Overall awesome service!”

“Very fast response and good communication...he is coming back to check everything and make sure the tenant is happy. If the tenant's happy, so am I!”

“The totally BEST customer service EVER.............Right on time......super tech that explained EVERYTHING that he was doing and why. So even "I" could understand it. Super fair pricing and knowledgeable company.............They go above and beyond.......”

“Trevor showed up within a couple hours of calling him. Identified the issue and gave me a solution. Hard to find that kind of service. Thank you.”

“They were responsive, prompt communication, explained in detailed with reasonable priced. I would recommend them 💯 anyway.”