Alan's Air

Alan's Air runs an HVAC operation based right in Mesa, TX. They concentrate on heating and cooling equipment for local homes and handle the full range of repair calls plus new air conditioning setups and heating system work. The outfit stays grounded in referrals from people who have used them before rather than chasing big advertising. Homeowners in the area know them for straightforward service on units that keep places livable through long summers and cooler winter stretches without extra complications or sales pitches layered on top.

In Mesa the heat pushes air conditioners hard for months on end so common jobs include fixing compressors that quit during peak loads, sealing refrigerant leaks that drive up bills, and swapping out old thermostats that no longer hold steady temperatures. Alan's Air sends crews to handle installations of new systems when older ones fail completely and they also perform routine maintenance to keep equipment running through the worst weather. Technicians deal with the usual problems like clogged coils from dust and debris or worn fan motors that leave houses too warm or too cold and they focus on getting the equipment back online the same day when possible.

Customers give them strong marks for showing up on time and finishing work without surprise costs or delays which adds up to the solid overall rating across plenty of jobs. The consistent feedback points to reliable quality on repairs and installations along with clear explanations about what needs fixing and fair pricing that matches the effort. That track record comes from handling real issues like summer breakdowns and winter heating calls without making homeowners wait around. DIRT Score 4.61 from 171 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I see the company is under new ownership that would explain the poor customer service. Six years ago, Alan’s AC replaced my AC unit. Three years ago the until stopped working. I contacted them because the AC was still under warranty. They replaced a coil which was under warranty, but charged $1400 for labor which they said was not covered. While that seemed very expensive I paid it since they fixed the problem. Yesterday, my AC unit stopped working again. Thinking the unit may still be under warranty, I called Alan’s AC around 10:45 am for service. A man answered and I let him know the unit was not working. He said they would have service contact me to make an appointment. I waited 3 hours, but gave up and contacted Howlair AC. They immediately made an appointment and came out ”

“I had a very disappointing experience with this company during a recent AC service, which was especially surprising given my positive experience with them in August 2022 when they installed my AC unit. At that time, the service was professional, pricing was transparent, and the invoice provided a clear and detailed breakdown of costs. I also recall being informed that my system included a 10-year warranty on parts, which contributed to my trust in the company. However, my recent experience was the complete opposite. The issue involved a failed capacitor. Before proceeding, I did my own research and found that the pricing I was being charged seemed higher than typical market rates. I respectfully asked for a detailed breakdown of the charges on the invoice, but the company refused to pro”

“I'd give zero if it were an option. Years ago this company really did good work for me but last year I called them out for regular service (no issues) they missed the appointment and didn't answer any of my calls till hours later. The tech apologized and offered to do the service for free 3 weeks later ( a little annoying but hey free) when they came out the tech made my wife feel very uncomfortable and was pretty rude. He said the system looked great and left after checking it out. The very next day the system stopped blowing cold air. When we called them to do an emergency call they couldn't fit us in but we called another company and they said it was iced up from low refrigerant. I called Alan's back because they said it was perfect and the owner got super defensive and aggressiv”

“My AC unit quit late Saturday night. I began making calls first thing Sunday morning. The first place I called said they could not take on any new customers due to the high volume of service calls. I then called Alan’s Air and was told a technician could be here after 11:00am. He showed up at 10:00am. He checked out the unit, which was 21 years old, and I determined that it would be a waste of money to pursue repairs and we decided on a new unit. Due to how hot July has been they were booked up for installations, but they had a cancellation on Wednesday, and they squeezed me in. By Wednesday afternoon my house was cool again. I was very impressed by the technician that met with me on Sunday morning. He explained where we stood and what the options forward were. Marcel, in the office, was g”

“Alan’s Air fixed an issue with my wiring, added R-22 to a couple units, and clean coils. Michael did a great job and he was forthright and fair.”

“We had a mini split installed in our guest house and couldn’t be happier! From the first call to the final installation, the team at Alan’s Air was friendly, helpful, and really knew their stuff. They showed up on time, worked efficiently, and made sure everything was set up perfectly before they left. Special shout out to Bryan and Craig The new system keeps the space super comfortable and runs so quietly you hardly notice it’s on”

“These guys are the best. They installed my AC at a reasonable price and honored their warranty and provide great service. Craig really took great care in resolving a problem that predated the installation.”

“Amazing service! All reps were communicative, prompt, and genuinely concerned with our well being as we waited for the installation to occur during busy times. Will always work with them moving forward.”

“My AC system went out and I needed a complete system replacement + additional duct / air vent installation. Bill, Chris, and Jared were the technicians I worked with throughout the process and all three of them were knowledgeable, friendly, and efficient with the service. Their pricing was exceptional compared to other companies I spoke to as well. I would highly recommend going with Alan's Air!”

“Alan himself showed up 15 minutes ahead of schedule, how amazing is that! His service time was less than 25 minutes, he was professional thorough and an extremely good value for a basic service call. He was honest and I am going to use him for any air-conditioning needs in the future, not to mention I will be referring him to my friends and family as well!”