Metro-Plex Mechanical Service Llc

Metro-Plex Mechanical Service Llc handles HVAC work for homes around Tyler, Texas. The outfit focuses on heating and cooling systems that deal with the region's long hot summers and sudden winter drops. Crews head out in company trucks to take care of residential jobs across a wide stretch that includes routes near Arlington. Homeowners in Tyler often face high humidity and heavy AC use, so the company stays active with calls for system repairs and upkeep that keep indoor air comfortable during peak seasons. Their trucks cover major roads while moving between these service stops.

Technicians drive fleet vehicles to job sites and handle the day-to-day mechanical tasks that come with HVAC calls. Reviews mention specific incidents on I30 where drivers tried to pass using the shoulder and on S Cooper Street in Arlington during morning hours. Lisa handles front desk contact with customers during these jobs. One review called the place the best ever while others flagged how the trucks move on busy highways. The work involves getting to homes for cooling fixes and heating adjustments that match what Tyler residents need most.

Customers point to repeated problems with how drivers operate the company trucks and with the way Lisa manages service calls as the main reasons for the low marks. Multiple reviews describe near-misses on the road and poor phone interactions that left people frustrated. A single high rating stands out against the rest but does not change the pattern of complaints about safety and response. DIRT Score 2.62 from 15 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Dangerous drivers with road rage. Owner should be concerned how his employees represent in company vehicles. They will kill someone in your truck. S cooper st in Arlington 8:30am Monday may 6 Ironically this isn’t the first review about their driving. Ha”

“A fleet truck for metro mechanical tried to run me off the road today on I30. he decided to try and pass me and other cars along by using the shoulder while we were driving because he was in a hurry. the mechanical metro drive almost plowed into me as he was attempting to get back into the lane from passing cars on the shoulder. The back of his truck was tagged Royal 115 in red letters. the first 3 digits of his license plate were LDF. attached is a picture of his truck”

“Worst customer service ever provided by Lisa.”

“Best place ever”

“Professional Services”