John Thompson A/C & Heating

John Thompson A/C & Heating handles heating and cooling needs for homes across Midland, TX. The operation focuses on HVAC repair, installation and maintenance in a region that sees brutal summer heat, occasional winter freezes and plenty of dust that clogs systems. Background details point to roots dating back to 1978 under a related name that once served North Dallas before expanding focus westward, complete with the TACLA00092010E credential. The work centers on keeping local equipment running through the demands of West Texas weather rather than any broader claims. Homeowners here often deal with sudden breakdowns during peak seasons, and this outfit addresses those calls with parts sourcing and on-site fixes.

They stock and supply HVAC components while also performing service calls that include locating specific parts for repairs and handling refrigerant needs like freon. Reviews mention Glenn Jones getting customers in and out fast with the correct items, while Mrs. D, George and Glenn work together to track down hard-to-find pieces even when running busy. Some jobs involve quick supplier stops for immediate fixes on units that would otherwise wait days elsewhere. At the same time, the approach draws notes about limited stock on certain items and costs that run higher than online alternatives for those who can wait. The daily flow mixes counter service with tech support that keeps Midland residents moving when their systems fail in the heat or cold.

Customers keep coming back for the staff knowledge that sorts out part issues on the spot and the speed Glenn brings to transactions, yet the same reviews flag prices that feel steep and gaps in available inventory. Speed and communication earn solid mentions for getting people through the door without long delays, while quality holds up on the items that are in stock and price draws consistent complaints for anything beyond urgent needs. These patterns across the feedback explain the overall standing. DIRT Score 2.77 from 16 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Mrs. D, George, and Glenn are wonderful. Always willing to help you find any part you may need. I will say the owner should hire some help for them. They are always running around like crazy.”

“Postive: Glen is the best and tech wizard, always willing to help out. Negative: Prices are WAY to High, only buy here if you need it right then otherwise order online including freon.”

“They have some good stuff but the they don't have alot of stuff”

“These people were amazing. Glenn Jones helped me out and i got right in and out. Most hvac suppliers take forever or order parts and sometimes the wrong ones”

“If you can't talk to me, I'm not sending a contractor to buy anything from you. It's probably marked up and too expensive. Policy... Whatever. You're not special.”