BIG ROCK CUSTOM HOMES LLC

Big Rock HVAC runs out of North Little Rock, Arkansas, and handles heating and cooling work across Pulaski, Saline, Faulkner, and Garland counties. The shop sits at 10 Collins Industrial Place, and the crew stays available around the clock for any call that comes in. They stick to straightforward HVAC repair, installation, and maintenance without extra layers, covering both homes and smaller commercial spots in the area. Arkansas weather keeps them busy year round, so they focus on systems that hold up through hot stretches and sudden cold snaps.

In North Little Rock the summer heat and humidity hammer air conditioners until compressors quit or coils freeze solid, and winter freezes can crack lines or overload older furnaces. Technicians head out to test units on the spot, swap capacitors and thermostats, run new ductwork where leaks waste energy, and put in full systems when the old ones no longer cut it. They also set up routine checks to clean filters, balance airflow, and spot small problems before a breakdown leaves a house without heat or cool air. Most jobs wrap up the same day when parts are on the truck, and they handle attic and crawl space work without complaint.

Homeowners give steady credit for showing up fast, quoting clear prices up front, and finishing without surprise add-ons or long delays. Communication stays direct so folks know exactly what broke and what the fix costs, while quality holds on both small repairs and full installs. That pattern of reliable service in tough conditions builds the ratings. DIRT Score 4.65 from 87 reviews on Finds.

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“Had my a/c go out last Friday. Was told by another it was the evap coil. Called Big Rock and they got me new one and installed today. The office staff are polite and keep you informed the whole way through the process. The tech David did an awsome job getting my air back the family is happy now. I will be using and referring Big Rock in the future.”

“Amazing service the tech John made sure I was taken care of! Definitely will keep them on speed dial. The best service I have used so far for my hvac”

“After calling a different company and paying $100 for a service call to take a look at a ringing noise coming from our furnace, we were told that our inducer motor and heat exchanger would need to be replaced, told we were leaking 9 parts per million CO2, and for the amount that they quoted us to fix those things, they were pushing us that it would make more sense to simply pay them to replace our entire system. A steal! :P We called Big Rock Service Company to get a second opinion- and they did not charge us to come take a look. John came by and was just an absolute gem- SHOWED us that we were not in fact leaking ANY CO2, and told us there was not a genuine reason to replace the inducer motor OR heat exchanger as of yet, let alone our entire system. We all had a laugh together about what”

“This Company saved us a lot of money! I called them for a second opinion at my store, and they came in and it was a simple fix! They did not charge us, and saved me from the other company. I really appreciate the honesty and I will definitely keep working with this company! It's really hard to find good honest people in this field of work, and Big Rock HVAC EXCEEDED my expectations. Thank you so much guys! I know who to call for any issues I have in the future!”

“We have contracted with this company for years, they are always punctual and knowledgeable across the board”

“Pleased with my service, he didn't push anything unnecessary and was very pleasant. Would definitely use them again in the future.”

“I called Big Rock midday today, really just hoping to have someone come out in the next few days, but I had a technician at my house within 4 hours. My problem is fixed and the price was more than fair. Excellent customer service throughout the scheduling process and I was promptly told when things were running behind. I will absolutely use them again!”

“Very professional. Excellent service. John Knew what he was doing. Had another service come out before Big Rock. Other service charged us for nothing. They did not fix problem. John at Big Rock had it fixed in few hours and even checked next day to make sure everything was working properly. Big Kudos.”

“It was 6pm when our AC went out in the dead of summer. We called Big rock around 7pm & they had a very nice & knowledgeable tech (John) that arrived by 8pm with a smile. He had us lined out just in time to get the kids to bed & at a very reasonable & fair price. I will call Big Rock for all my HVAC needs moving forward! Service my family can depend on.”

“After the service was completed I was very satisfied. First time in 3 years I walked into my bedroom and said to myself “Wow! The bed and room was warm”.”