Steve Spencer A/C & Heating

Steve Spencer A/C & Heating operates out of Odessa, TX as a local HVAC outfit that handles air conditioning and heating work for homes in the area. They have been around handling these systems for decades and focus on getting units running right when the West Texas heat or cold sets in. Homeowners call them for repairs and service on existing equipment rather than big new installs. The crew shows up with the tools to diagnose issues on the spot and get things fixed without dragging jobs out longer than needed.

They take on jobs like restoring cooling during peak summer calls and clearing related drainage problems that affect HVAC performance. Technicians such as James and Kyle have been noted for showing up ready to work and wrapping things up fast at fair rates. In one case a crew diagnosed a drain trap issue in a shower line and got it installed in about twenty minutes after an initial look. Joe has handled clogged vent lines by running a snake from the roof to clear blockages without extra fuss. Matt has also been praised for handling follow up plumbing tied to heating systems and finishing the work the next day after the call came in.

Customers often mention the crew arrives friendly and gets the job done without overcomplicating things but the overall score reflects some inconsistent timing on response. Quick arrivals and solid fixes on straightforward repairs earn solid marks for quality and price while slower scheduling in other cases drags down the speed and communication side. Mixed experiences with how fast they book and complete work explain where the rating lands. DIRT Score 2.74 from 24 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Excellent service from James and Kyle. Friendly, professional, and quick service at a reasonable price. Highly recommended.”

“I do not recommend this company to anyone! They took 3 days to actually come from when the appointment was set. Two guys come they see what problem is they leave come back about 2-3 hours later they fix the problem within 20 min or so (install a trap in the shower drain). We are billed 3 hours for their time! We paid over $500.00. They never explained we were responsible for the time they were driving around town "looking for parts" that is absolutely ridiculous!”

“Next day service, technician Matt was awesome! Very sweet, very professional. Will be calling them for future plumbing needs. I am pleased with the service from placing the repair call to completion of plumbing job. Thanks guys!”

“I called on a Wednesday and was able to schedule an appointment for Thursday Morning. Joe arrived and listened as i described the problems I had with the clogged pipes. He immediately went to the roof and snaked through the vent line and cleared the problem. Joe was very friendly and professional. The cost was actually lower than I expected. I highly recommend Stephens Plumbing.”

“Be careful when using this company. They will way over charge you on the time they spend at your home. They charge close to $200.00 every time they supposedly come to your home. Make sure you log the times they go to your home. (I disputed charge still did not help me with the facts I had). Will not use this company again.”