Joseph Thompson A/C & Heating

Joseph Thompson A/C & Heating operates out of Pflugerville, Texas, where they handle all sorts of heating and cooling needs for local homeowners. The area sees plenty of hot summers that put air conditioners through their paces, along with occasional cold snaps that call for reliable heating systems. They focus on getting units running right whether it's a full install or just keeping things maintained through the seasons. Homeowners in Pflugerville deal with dust and humidity that can wear down equipment faster than in other places, so having a solid crew to check filters and coils makes a difference. Their work covers both residential repairs and new setups to keep houses comfortable year round.

Joseph Thompson A/C & Heating takes care of repairs like swapping out bad compressors during the worst heat, cleaning ducts that restrict airflow, and putting in new systems from scratch. Their crew responds to calls about units not blowing cold air or making odd noises that signal trouble ahead. They deal with thermostat problems and electrical issues in the equipment that pop up often in this area. Maintenance visits help catch worn parts before they fail completely, saving folks from emergency situations in the middle of the night. The work includes checking refrigerant levels and tightening connections to keep everything efficient despite the local weather patterns that stress HVAC gear constantly. When a fan goes out or a capacitor fails they get it sorted with minimal downtime for the homeowner.

Homeowners give them credit for showing up fast when an air conditioner quits on a hot day and for explaining the options in plain terms before starting any work. Quality comes through in jobs that hold up without callbacks right away, though some note room for better follow through on parts ordering. Price gets mentioned as reasonable compared to bigger outfits that charge more for the same fixes. Communication stands out when they keep folks updated on arrival times and what the issue turned out to be. DIRT Score 3.6 from 19 reviews on Finds.

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“Pat, Josh, and Chris are very resourceful. They are very customer service oriented. I love going to Johnstone because the process is so efficient and friendly. Will always just Johnstone for business. Especially because of the strong team. Thanks!”

“Pretty disappointed with my experience at this location I'm a local DIY and call to this location early in the morning and asked if they were open to the public and they assured me that they could sell me duct work but other items you definitely would have to be licensed for coils or something like that more advanced. I came to the Austin location trying to get some duct board and the gentleman walk me through the warehouse show me the duct board but also said I could go to the Pflugerville location since I was from Round Rock and they would be able to cut it for me I called before I came to the Pflugerville location I spoke to Jason I asked him what I may need to know if anything I have the dimensions and everything he instructed me as long as I got there before 5:00 it was 3:50 at the time that I would be glad to help me out. As soon as I came into the office the gentleman said he wasn't sure if he could help me out since I was a homeowner and another gentleman I'm assuming was the manager overheard him and told me that the other location shouldn't have told me they were open to the public and they were contractor only pretty disappointed to be bounced around to finally be told that when that was my first question at the metric location over the phone when I had called earlier in the morning and especially since I called to the Pflugerville location at 3:50 just prior to going there to finally be turned away disappointed experience they should have sold me my duct work for my trouble and their error. I was excited to come here after reading all the reviews on how helpful this place was I'll make sure to get my contractor's license and never come to this place. Lost customer for life.”

“These guys are awesome! So helpful with parts and quick to respond and work great with us!! They will text and respond and jump through hoops to take care of us!!”

“Not open to the public. Contractors only. No signs stating this anywhere. Needed a $15 AC part for an emergency. When asked if there was any other way to buy the part, the guy at the desk said, "Get a license." Haha.”

“They always have what you need, the team is respectful and charismatic. They go out of their way to make sure they can help you get what you need when you need it. Highly recommend.”