ACE Home Services (formerly Hero Home Services)

ACE Home Services, formerly Hero Home Services, works out of Phoenix where they focus on HVAC as a veteran-owned operation. They provide maintenance and repair for residential heating and cooling systems across the city and surrounding spots. The crew handles everything from routine checks to full fixes on units that keep homes comfortable year round. Their background includes a straightforward approach to getting systems running right without extra layers of hassle for property owners dealing with local conditions.

In Phoenix the summers hit hard and HVAC units take a beating from constant use and dust buildup so these techs run maintenance plans that include a 21-point tune-up inspection on cooling equipment. They check coils, test electrical connections, clear drains, and adjust refrigerant levels to stop breakdowns before they start. Homeowners often call when an air conditioner quits during peak heat or when older systems struggle to hold temperature. The team shows up with the tools to diagnose issues on the spot and get parts swapped or recalibrated fast so the house stays livable without long delays.

Customers keep coming back because the work holds up under real demands and the pricing stays reasonable for the results delivered. Reviews highlight solid communication about what needs fixing and how long it will take along with quick responses that match the urgency of HVAC problems in this climate. The volume of feedback shows they deliver reliable service that avoids repeat calls on the same job. DIRT Score 4.71 from 650 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I had an urgent repair issue and they were quick to come out, did not charge me a surcharge to come out at night. My technician, David, was kind, efficient, respectful and very knowledgeable. He had my system back up in an hour and I am very grateful. I’m always grateful for honest people and definitely appreciate his work.”

“Ace Home Services was a lifesaver when I needed my clogged French drains cleard on short notice. After calling several companies that did not service French drains, ACE promptly scheduled a consultation and sent their technician Luis. He was professional, knowledgeable, and kept me informed throughout the process. He did excellent work, left everything clean, and offered helpful preventive advise. I will definitely use ACE Home Services again and highly recommend them and Luis. 5/5 stars.”

“My tech was Eric Vega, I dont remember the young female that made my appointment. I was greatful to have meet both of them. They were beyond helpful and sympathetic to my situation. Eric was very knowledgeable and gave us the best advice to move forward. I highly recommend this company. 10 🌟 thank you for all your help!”

“Dan came out to diagnose my AC unit not working. He was very thorough and explained what had happened internally with the system. It’s an old system and we were expecting to replace it but not this soon. Dan was very helpful in explaining all my options. I found him to be kind, courteous and HONEST. I was impressed by their high quality units and the warranties that come with them.”

“Gabriel was professional, kind, and overall was someone we’d welcome back into our home! He installed our thermostat perfectly (after I had failed several times), and offered to clean some things in our air handler that we hadn’t noticed. Everything is now spotless, and running efficiently! Thanks so much, Gabriel!!!”

“Ronald did an amazing job!! He came within an hour and a half of my original call to the company, and he took care of everything— the light fixture I called about, some unsafe breakers I didn’t know about, and even a missing light switch plate just out of kindness. He was so kind and personable the whole time, and showed me what I did wrong when I tried installing the light myself. I would definitely recommend him!”

“I have never left a bad review for anyone but I needed to say this about ace. I needed to replace my electric panel and have APS approve the current location. I’d had a bad experience with a different company so I reached out to ace and explained the situation. They assured me that the replacement would be done on a specific date two weeks after having the initial consultation, and told me that the location was approved. That day comes and APS showed up to my house to turn the power off but no sign of ace. I called the electrician and my customer rep but no answer. After 30 minutes I was able to speak to someone at their office who told me the location had not been approved yet so nothing was scheduled for that day. They were able to reschedule me for a month away and ultimately got the pa”

“Gabriel showed up on time and was ready to work! He is professional and made sure to wear feet booties! He is knowledgeable and VERY THOROUGH! We are very satisfied!”

“Thank you for sending Jacob for our repair! He is so knowledgeable and a wonderful person. We appreciated his honesty and discussing the different options for purchasing a new unit. Thank you to the person who answered my call so early this morning. Elena and Drew ❤️”

“Jesse was very nice and professional, called and talked to his manager about the AC issue. Ace home repair is lucky to have such a fine young man on staff. Jesse was good but that does not mean this issue is resolved, he said I would need to buy another filter, but I want to know why this was not addressed when the unit was iinstalled. This is unacceptable!”