Chas Roberts Air Conditioning and Plumbing

Chas Roberts Air Conditioning and Plumbing works out of Phoenix handling HVAC jobs across the area. The outfit has operated since 1942 and built a name as Arizona's main provider for air conditioning and heating work. They run valley-wide calls from their Phoenix base with the same crews showing up for both homes and commercial sites. Homeowners in this part of the state deal with nonstop heat that pushes systems hard so having a crew that knows the local load and common failures makes a difference when units go down mid-summer.

Their HVAC services cover full replacements when old equipment quits, targeted repairs on compressors or coils that fail from constant running, and routine maintenance visits to clean filters and check refrigerant levels before the worst heat arrives. Crews also handle emergency calls when the system dies on the hottest days and offer maintenance plans that keep commercial setups in offices and shops working without surprise shutdowns. In Phoenix the dry air and dust load means filters clog fast and coils need regular attention so these crews focus on getting the airflow right and stopping small issues before they turn into big ones that leave houses without cooling.

Homeowners keep coming back because the work gets done on time without dragging out jobs, the fixes hold up in the extreme temperatures, the prices stay straight with no added surprises on the bill, and the techs explain what broke and what it will take to sort it. That steady approach to the same heat-driven problems year after year adds up to reliable service people count on. DIRT Score 4.42 from 1499 reviews on Finds.

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“I had an excellent experience with Chas Roberts today. The scheduler was incredibly kind, patient, and helpful while I worked through a scheduling conflict, and a technician was able to come out just a few hours later. From the moment the technician arrived, they were professional, courteous, and had such a calm, approachable demeanor that even our typically high-energy dogs settled down almost immediately. This may have been the best experience I’ve ever had with a technician or home service professional. After I explained the issue, the technician walked me through their thought process, investigated the problem, and was completely transparent when their initial hunch turned out to be incorrect. Rather than making assumptions, they continued troubleshooting until they identified the a”

“I don’t even know where to begin. Honestly, I don’t think Chaz Roberts deserves even one star. We bought a brand-new home with a brand-new air conditioning system that was only about three months old when the problems started. We have now been dealing with these issues for over a month, and they still haven’t been resolved. During that time, Chaz Roberts has sent out 7–8 different technicians, yet no one has been able to fix the problem. These guys have been very nice but in my honest opinion not 1 of them is educated enough in this field to be repairing units as almost every person has been on the phone with the “supposed Boss” troubleshooting. I’ve had to take time out of my schedule over and over again to wait for appointments, only to have technicians either not show up or leave shor”

“I had an excellent experience with Darion. He arrived on time, quickly identified the problem, and explained the repair process clearly. The work was completed efficiently, and everything was left clean and working perfectly. The customer service was professional from start to finish. Please commend Darion for me for his excellent work from arrival to departure.”

“Our service technician was friendly and courteous. We have had him a few times for some home warranty adjustments. I think he had a difficult time installing a new powder room exhaust fan. He showed us that some minor drywall damage occurred in the process of removing the original unit. He took pictures and made us aware of the issue. He said he would let his supervisor know we need a follow up. We are comfortable with his explanation and have no doubt that Chas Roberts will take care of it.”

“TIRION WAS THE GOAT! 🐐 🔥 💛 Without a doubt, the best Chad Roberts employee we've ever met! Tirion was incredibly informative, helpful, supportive, kind, funny, friendly, professional, patient, personable and understanding throughout the entire process. He took the time to thoroughly guide us step-by-step with registering everything, educating us on tips and tricks, signing up for the extended warranty, explaining how to change our filters, and documenting all the important measurements and dates. His attention to detail and willingness to help made the entire experience seamless and stress-free. The level of customer service Tirion provided exceeded all expectations and truly went above and beyond. We sincerely appreciate all of his help and are grateful for such a positive and pleasan”

“Chas Roberts has given us exceptional service for over 3 years! They have serviced our A/C since we moved to AZ, and every time we call they have a tech at our house within a day! They are always polite and professional, and they ensure the job is done right. Highly recommend!”

“I would not recommend Chas Robert. They’ve been out to our home multiple times over the past couple of years for AC issues, including replacing a blower motor (we paid over $500 in labor). Despite repeated visits, they failed to catch a major problem—our system had a second, hidden filter installed in the attic on top of the regular house filters. A different company found it immediately and explained this likely caused our blower to fail again just a year later. Very frustrating that something so significant was missed after multiple service calls. I’d suggest getting a second opinion before trusting their diagnosis.”

“My service technician Joel did an awesome job addressing my issue was here in the hot Arizona heat for three hours replacing Freon lines and taking care of leaky lines and testing everything and let me know exactly what he is doing. He explained everything to me to where I can understand what’s happening and what’s going on I was very happy with the results the house is blowing colder than it was New lol. The work done with the lines running from the compressor condenser to the house is neatly secured that it looks better than when the house was new when it was installed. Awesome job Joel.😁”

“Zachary was here the other day and this morning to repair our A/C. We are very happy with the service, the A/C is working great, and Zachary explained everything. We've had really good service techs from Chas Roberts over the years. We're happy with the service we receive from Chas Roberts.”

“Ariel was amazing!! We have been having issues with our AC unit since we purchased the house in June of 2025, he came in after the previous company had gone out of business and work the problem. He found multiple issues and addressed them all. As of right now I can finally feel my house cooling and cooling quickly.”