Matco Services

Matco Services handles HVAC and plumbing work from their base in Prosper, Texas. The family-owned company has run since 1974 as an American Standard Customer Care Dealer and takes on both residential and commercial jobs. Services cover installation, repair, maintenance programs, and full replacements for heating and cooling systems. They provide 24 hour live-answer service seven days a week and list service across Prosper, Celina, Frisco, McKinney, Plano, and other North Texas spots.

Homeowners describe calls for air conditioners that stopped cooling during peak summer heat, heating failures in winter freezes, routine tune-ups, and full unit replacements. Technicians named in reviews include Santiago, Garrett, Jackson, Richie, Jack, Wesley, and Juan. These jobs often involved quick diagnostics on condensers or coils, filter changes, and leak fixes, with some systems restored the same day and others requiring repeated visits that left the original issue open. Several accounts note honest assessments that avoided unnecessary work while a few mention parts delays or unresolved cooling problems after multiple service stops.

The company answers phones at all hours and frequently sends crews the same day for urgent repairs, with weekday office hours from eight in the morning to five. Reviewers mention clear explanations on site from some techs and fair pricing in certain cases, though others report slow callbacks, weeks-long waits for records or parts, and higher costs than expected. Work stays within the listed North Texas towns and includes both simple residential fixes and larger commercial projects.

Google lists a 4.8 rating with no reviews tallied there. Recurring comments highlight fast response for no-cool calls, detailed explanations from techs such as Santiago and Garrett, and reliable same-day fixes, while other notes cover communication gaps, multiple visits without closure, and occasional overcharges on warranty items.

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“Matco Services is a top-notch AC company that truly deserves 5 stars! Their team is professional, friendly, and reliable, and they do an excellent job making sure everything is working properly. They arrive on time, explain the work clearly, and provide great customer service from start to finish. If you need quality AC service from a company you can trust, Matco Services is definitely the way to go!”

“Fantastic service, my system wasn't cooling on the 106° weather at 4:30 in the afternoon. Technician came to my house found the issue in less the 30 minutes and repaired the problem. I'm really happy to have reached out to this company. Highly recommend for future issues, will definitely be my preferred company for any service with my AC.”

“Extremely Disappointed – Five Service Calls, Over $4,100 Spent, Problem Still Not Resolved Bottom line: 5 service visits Over $4,100 spent Weeks waiting for service records Our original cooling problem still isn't resolved Unfortunately, based on my experience, I cannot recommend Matco Services. There are too many HVAC companies in DFW to spend this kind of money and still be left without a solution or confidence in the people standing behind their work. The customer service experience was equally disappointing. I requested copies of my service records and was told they would be emailed to me. After waiting approximately two weeks and receiving nothing, I drove to the company's business address myself to pick them up. When someone answered the door, I asked if he was the owner. He told me he was not. A few minutes later, he returned with my service records and started explaining that my HVAC system is "notorious" for having problems. I found that difficult to accept considering my home is a six-year-old new build. During the conversation, I asked, "So, you are the owner?" He replied, "Yes." I then asked why he had told me he wasn't the owner when I first asked. His response ”

“Jackson and Pierce showed up when we needed it most! Our AC went out in the hottest part of the day! After a long day they still showed up with good attitudes and fast service! We will definitely be calling them for routine maintenance in the future!”

“I’ve used Matco for several of my HVAC needs. Everyone I’ve worked with has been courteous and knowledgeable. They try to fit you with the right fix vs. the most expensive fix.”

“Matco performed a routine AC tune-up on 4/30/2026. During the visit, they told us our previous AC company had installed the drip pan incorrectly when our new unit was installed and that it needed to be replaced. Over the following weeks, we repeatedly contacted Matco for updates on the replacement part and to schedule the repair. They were difficult to reach and could never provide a clear status update. Finally, they scheduled a visit for 5/28/2026 — nearly a month later. This past weekend, we noticed water leaking from the secondary drain outside. We called again to ask about the part and whether someone could come sooner. The person who answered told my husband, “Dude, I don’t know, I don’t have the schedule in front of me. I’ll call you in 30 minutes.” We didn't receive a call back until 2 days later. They said they could send someone out Tuesday morning. We were hopeful they would finally install the new drip pan and resolve the leak. Instead, after showing up 30 minutes late, the technician came down from the attic holding a bag of chips and told us, “I have some bad news. The manufacturer sent the wrong part. It’ll be 2 days before we can get it. I’m too far into the rep”

“We have been Matco customers for 11 years. Yesterday it was two months of trying to get them to update their registration so we could get a permit approved for a renovation project. My husband first spoke to Santiago about this on May 22. He has been extremely rude, absent, and obviously, never got the simple registration updated so we could get our permit approved. We will no longer be Matco customers.”

“Guy who found the leak left a mess, left my attic ladder down, and broke/split my water hose somehow? Also overpriced. Only took them 2 hours to fix, the coil was under warranty and still cost $2,600. Even though they fixed my coil leak I will probably use someone else next time.”

“Honest!!!!!!!!!!! Amazing!!!!! 🥇🏆 Listen y’all, Richie with Matco was amazing!!!! We have had to deal with lots of a/c companies over the years with owning rentals and let’s be honest, lots of them tack on charges and fix problems that might not be there. Well not these folks. Richy was so honest with everything he did, and I just can’t express how refreshing it was when we came to pay our bill and us actually being shocked with the price but like in the best way, because it was so affordable 😃🎉. When you run across a good, honest, companies with quality workers like Richie, you have to share it! Picking a A/C company is tough, and our searching days are over, these are our people now! We look forward to years of working with them for all things maintenance and a/c 😊 thanks Richie, you did amazing! Thanks for the great experience and honesty!”

“I'm loyal to Matco for multiple reasons. From new unit installations to repair, everything is handled expertly and with kindness and concern for the customer. Santiago is an expert diagnostician, and Garrett has done both new installations and warranty work for my family.”

“Really enjoyed my service from Matco. AC went out right at bedtime they answered right away and gave me my options. Ended up coming out first thing in the morning and getting my squared away. Garrett was fantastic on site. Explained everything very well and wasn’t pushy with any extra products, wanted me to fully understand everything. Will 100% use them again and highly recommend. Go Local”

“Santiago came out to my house a couple of weeks ago because of an A/C issue. He was so kind and knowledgeable, was able to answer all of my questions, and explained in detail exactly what the issue was. I highly recommended MATCO for all of your HVAC needs!!”

“Great customer service! Very professional. Ac has been working great!”

“Yesterday we had one of our HVAC units replaced and several of our units repaired (capacitor's replaced). Jack, Wesley, and Juan's crew did an amazing job. They were were here bright an early, kept me updated the entire time, and work was completed before noon. They really did a great job working efficiently around the staff . We have had our maintenance with Matco for years, here at the office, and I have never been disappointed.”

“I recently had Jackson Hollman from Matco services, come to service my AC unit, and I couldn't be happier with the service I received! From the moment he arrived, he was professional, courteous, and knowledgeable. he quickly diagnosed the issue, explained the repair options clearly, and provided a fair and transparent quote. The repair was completed efficiently and effectively, and he even took the time to answer all of my questions and provide helpful tips for maintaining my AC unit. Thanks to Jackson Hollman, my AC is now running perfectly, and my home is cool and comfortable again. I highly recommend him and Marco services for all your HVAC needs!”

“My HVAC system was old and quickly passed away in the July 2025 heat. MATCO came out same day and quoted me different replacement units. They explained well how the age of my system was no longer repairable. I was asked thoughtful questions about how long I had been in my home, and how long I planned on being there, to help describe my options best. On install morning, 3 service techs showed up with new condenser, furnace and coil. My older house had a complicated conversion from 2 wire to 3 wire, to make my updated smart thermostat continue to work with new furnace. They installed the adaptor so I could keep my newer smart thermostat. Install went seamlessly and my new HVAC is definitely more powerful. Included in the first year post-installation is 2 services checks. Thrilled with the ease of working with MATCO.”

“My AC started acting up overnight - I needed the issue resolved same day. Matco responded within a few hours and had my house cooled back down a few hours after that. Jackson was great; very professional, respectful, and most importantly kept me updated throughout the process.”

“Garrett and Jackson came out and helped me get heating back in my home while it was extremely cold during the freeze. I’m very thankful for their quality service And how quick they We’re able to repair and restore heating to my home.”

“Michael was great to work with! He was very timely and explained everything thoroughly. Especially during the heat of summer I was thankful that they took care of my air conditioning quickly and for an affordable price! Would highly recommend and will be using Matco again!”

“Garrett was so helpful and timely, late night help with the AC!!”