Frontline AC & Heating LLC

Frontline AC & Heating LLC handles HVAC work from their base in Roanoke, Texas. They focus on air conditioning repair, heating fixes, system diagnostics and full unit installations with warranties. The company stresses old-school honesty and fair pricing while aiming to build repeat business with local homes and commercial spots. They advertise free estimates and no service call charges when repairs are needed, along with online booking options for quick scheduling.

Homeowners reach out for overnight AC failures, leaking coils on older units and poor cooling during hot stretches. Jacob has shown up fast and restored systems in minutes after spotting the root cause. Osvaldo listens to the described problems, runs a thorough check and explains both the fix and any owner steps before finishing. Leo identifies multiple issues in one visit and handles them all, while crews with Ramon, Jefferson, Alex and others manage replacements when a 20-year-old unit needs swapping for a variable-speed model. Julio and Alexandro have restored heat ahead of cold weather, and Merden has cleaned lines and shared maintenance tips after getting systems running again.

Response times stand out in the accounts, with some techs arriving within 20 minutes of a midday call. Communication stays direct through updates on arrival, step-by-step explanations and follow-through until the home feels comfortable. Pricing draws comments for staying reasonable, and same-day completion shows up often for both repairs and installs across the Roanoke area. Reviewers note the crews respect property, answer questions without rushing and stay until results meet expectations.

The feedback repeats themes of knowledgeable techs who diagnose accurately, clear talk about options and solid outcomes on everything from quick fixes to full replacements. Nearly all entries give five-star marks for the service and results, though one account flagged a pricing concern after dispatch quotes changed.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“⭐⭐⭐⭐⭐ I highly recommend this company! We had an issue with our A/C and they were incredibly professional, responsive, and helpful throughout the entire process. They took the time to explain everything clearly, worked efficiently, and made sure everything was working properly before they left. Finding a company that is honest, reliable, and truly cares about their customers makes such a difference. We are extremely grateful for their service and will definitely be using them again for any future A/C needs. Thank you for taking such great care of our family and getting our home comfortable again!”

“Osvaldo is one of the most professional service specialists I’ve experienced in years. 1st he listened to my issues in my words. 2n he look for the problem. His diagnostic ability where on point 3 he explained what he needed to do & what I needed to do. He quickly resolved the issue and the house is now cool. He was very kind, humble, and had great communication skills. I would definitely recommend him & his company to others for their air conditioner repair.”

“I had the pleasure of having my new AC unit installed byRamon and Jefferson Today and they were extremely diligent with making sure that the unit was installed and functioning properly before leaving .. We ran into a hiccup, the new Unit wouldn’t fit through the backyard Gate, but they pivoted and made the necessary adjustments to get the new unit in.”

“Leo was absolutely great! He came out to take a look at our AC, quickly identified a couple of different issues, explained what was going on, and got everything taken care of. He was professional, knowledgeable, friendly, and made the whole process easy. It’s always a relief when someone actually takes the time to figure out the problem instead of just trying a quick fix. Our AC is back up and running, and we really appreciate his help. Highly recommend Leo!”

“Customer service was amazing. Will recommend to anyone around us. Our A/C unit went out overnight, we made an appointment online for 12 and were called shortly afterwards that Jacob could be here within 20 minutes. He fixed the issue within 15 minutes and had the A/C running again. Great service, will use going forward.”

“Leo was great! He was very knowledgeable. He knew exactly what to do and had everything to complete his tasks. He also found other issues wrong and fixed those as well. H was kind and respectful of the property and Greta at explaining everything.”

“Frontline AC & Heating LLC exceeded my expectations! From the first phone call to the completion of the service, everything was handled with professionalism and care. The technician arrived on time, was knowledgeable, courteous, and took the time to explain the issue and the repair process clearly. What really stood out was their honesty, attention to detail, and commitment to customer satisfaction. They provided excellent service, fair pricing, and made sure everything was working perfectly before leaving. If you’re looking for a dependable HVAC company that truly cares about its customers, I highly recommend Frontline AC & Heating LLC. I will definitely use their services again and recommend them to family and friends!”

“Excellent service! The gentleman who helped us on the phone was very helpful and made the process easy from the beginning. Julio was the technician who came to our house, and he arrived quickly, was very professional, and found the problem right away. He got our AC back up and running fast, which was such a relief since our house had already reached 80 degrees. We really appreciated how responsive, efficient, and professional everyone was. Highly recommend!”

“10++++ stars… I want to give a massive thank you to Alex, Mike, Diago, Jacob, and the entire installation crew. They truly went above and beyond with a smile to replace my struggling 20-year-old AC unit, which had leaks at the coil. From the start, they took the time to understand my specific needs. They recommended either a 2-stage or a variable-speed Lennox system, and I went with the variable speed option—I couldn’t be happier with the decision! I asked a ton of questions, and this team did not hesitate for a second to answer every single one. What also impressed me was the leadership and respect on display. Alex takes incredible care of his crew, providing high-quality fans to keep them comfortable while working in a brutal 105-degree weather. The crew (Ramón : lead installer / Evan : installer helper) constantly checked in to ensure I was happy with the progress. If anyone didn't know an answer, Alex stepped in immediately to explain the process clearly. The top-tier service didn't stop after the installation, either. The very next day, Jacob came out to inspect everything and fine-tune the minor details. He actually discovered a small gas leak and a faulty, inoperable gas val”

“Fantastic service from start to finish! The team kept me fully updated on their ETA letting me know when they were en route and updating me as soon as they arrived. They took the time to explain everything every step of the way, so I knew exactly what was going on. Best of all, they were able to get my house cooled down the exact same day. Professional, communicative, and effective I highly recommend Frontline AC & Heating!”

“Went to their website yesterday and booked someone to come out today to check out our 2 AC units that are 20yrs old before summer hits. Jacob arrived on time and efficiently looked everything over. His honest and knowledgeable assessment was excellent. We’re tuned up and ready for summer and have reliable info for when the time comes to replace them. Thanks Frontline!!”

“There is good, there is great and then there is Osvaldo! 🙌🏼 He not only listened to every concern I had but made sure to thoroughly explain the issue and how he was going to resolve it. He took the time to answer any questions I had during the process and made sure to stay until I was happy with the results. Osvaldo is the definition of INCREDIBLE customer service. I highly recommend him and his company for any HVAC needs.”

“Leo was very professional and friendly and fixed my AC very quickly . He informed me on a lot of information about my AC and made sure everything was working fine before he left which I really appreciate. Thanks LEO ! 10/10 customer service”

“Julio is great very nice and friendly and very patient on his job give time and knows what he’s doing . We’re impressed and the company is very easy to communicate with highly recommended. If service is needed we love to have Julio as the technician.”

“⭐⭐⭐⭐⭐ Absolutely phenomenal experience from start to finish. After dealing with an incredibly frustrating rental company and fighting to get our AC situation properly addressed, Alejandro, Santiago, and the entire team were a much-needed breath of fresh air. Their communication was excellent. They kept us informed, explained everything clearly, showed up ready to work, and were professional, knowledgeable, and efficient throughout the entire AC replacement. And these poor guys deserve extra credit for being incredibly patient with me and my beast of a dog 😂. They were respectful of our home, had a great attitude, and made a stressful situation so much easier. When you've spent weeks frustrated and just want someone to show up, communicate, and do the job right, this is exactly the kind of team you hope walks through your door. Alejandro and Santiago—thank you! Phenomenal service, excellent workmanship, and genuinely good people. 10/10 would recommend.”

“Jacob came out to provide an estimate for a new unit, as my current one was on its last legs. He was very thorough in his explanations of my options and offered a very fair price. He was knowledgable and answered all of my questions. Oscar did an excellent job with the install. Will definitely be calling on frontline AC and Heating again in the future. Thank you!”

“Very unsatisfied with this company. Looked up the google reviews and seen that this was a 5 star place. Unfortunately this company let me down. I recommend a friend who was a different race than me and they charge him extra just because he was Indian. Dispatch team gave us two different prices. The prices went up significantly. Very unacceptable. This company does not seem to care about the future homes they may service. All they care about is money.”

“Merden did such a great job getting our system back up and running. He was very educational about how to make sure we keep our unit working properly and made sure all our lines were cleaned and working. Really appreciate the customer service.”

“Our family had an outstanding experience with Julio and Alexandro! We wholeheartedly rate their service and professionalism a perfect 10. They were incredibly prompt, ensuring we had working heat just in time for the winter storm. We truly appreciate their dedication and expertise. We highly recommend their services to anyone in need!”

“Ramon and Evan tech are amazing worker they did extra mile they are professional and they know what they are doing also for the good advice. Thanks to Alex el jefe to give me a discount. I will be sure I will give to my friend and family your business.”