Firehouse Heating & Air, Llc
HVAC Contractor · Rockwall County, TX
DIRT Score
DIRT Score Breakdown
501 reviewsView on Google →
DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →
What Customers Say
“The level of customer service that Firehouse consistently provides continues to exceed my expectations. Every time I call with an issue, their team responds quickly, and within minutes I’m informed that a technician is already on the way. Their technicians arrive on time, perform a thorough inspection, and take the time to ensure the problem is fixed correctly the first time. That level of professionalism and attention to detail is hard to find. A special shoutout to Fardeen—he is hands down the best technician at Firehouse. His knowledge, professionalism, and commitment to customer satisfaction are second to none. Highly recommend Firehouse for anyone looking for reliable, responsive, and top-notch service.”
“We are so happy from our experience with Firehouse. Our tech Fardeen, from our diagnostic appointment, was extremely knowledgeable and explained everything so that we could truly understand the issues we were facing with our AC. The service team with Saul and James did an amazing job cleaning our ducts and installing our new dampers. We can feel a major difference in air flow throughout our house and it is EXACTLY what we were looking for. 100% satisfaction so far with this company!”
“Fardeen provided Five star service through and through! Came out on Father's Day and arrived earlier than expected. Great customer service and impressive troubleshooting skills. Competed the repair in a timely manner. Fardeen was very detailed in explaining the issue and what he was going to do to fix my ac.”
“I had Firehouse Heating and Air out to inspect my HVAC system and they quickly found and diagnosed the issue. Fardeen the service tech was fantastic at explaining what was going on and the steps he worked thru. He reached out to the unit manufacturer to verify my warranty coverage and quickly placed a hold on the only available part nearby while also working with his scheduler to fit me in and work around my schedule. Fardeen and the service team showed up exactly when they said they would and didn’t leave me waiting around for 1-5 hours like other companies. They communicated and confirmed everything throughout the entire process. 5+ Star Service!”
“Fardeen is the best troubleshooting AC tech we’ve ever used. We’ve had three other companies out in the last five years and they had failed to diagnose the problem with our house. These new units are very sensitive and they require sufficient return air. Both our units didn’t have enough return air. Both compressors were damaged within four years. The new units aren’t like the old R 22 units. They are very sensitive. I was real pleased with how much time the tech took to explain all this to me and hopefully our units won’t run all day this summer. We were extremely pleased with the outcome. It exceeded our expectations. The workers were very professional and courteous.”
Last updated: