Jay'S Ac And Appliance

Jay's AC and Appliance works out of Round Rock, Texas, handling HVAC repairs and appliance service for homes in the area. The company takes on air conditioning maintenance, system installs, and warranty jobs often routed through big retailers. Round Rock summers push cooling equipment hard with constant heat and humidity, so crews deal with frequent breakdowns on older units plus occasional appliance fixes like ovens. They show up for initial service calls and return when parts arrive from manufacturers, though the operation mixes HVAC with broader appliance work across the city.

They run service calls for broken air conditioners, perform initial installs on rooftops, and handle oven repairs when dispatched for warranty claims. One job involved a technician arriving on time, identifying the problem, and returning once manufacturer parts showed up to complete the fix. Other calls have included multi-day follow-ups on AC units that started with a solid first visit but then dragged on without callbacks or visits. Install work has led to roof damage that allowed leaks during rainy periods, requiring extra trips to remount equipment and stop water from hitting ceilings inside the home.

Homeowners report inconsistent results on speed and communication, with some waiting five days for promised AC callbacks that never came and others dealing with rude staff who hung up mid-conversation. Quality issues show up in unfinished cooling repairs that left units broken through multiple summers plus install mistakes that caused months of interior damage. Price feedback stays limited but the pattern of no-shows and poor follow-through drags down the overall marks. DIRT Score 2.33 from 18 reviews on Finds.

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“Never will I go back with this company ever again. Every time we’ve needed services they are extremely rude and unprofessional. Sally acted completely unprofessional during my conversation with her and ended with her hanging up on me. Called and spoke with the supervisor and the supervisor just made excuses for sally. This wasn’t the first time we’ve come across problems with Jays electric. On another note We called Arthur at Heros air conditioning and heating and he was amazing came right away fixed the problem and at a great price! So I highly recommend Heros AC and heating and not Jays!”

“I've called them several times over the last 5 days to come look at my ac that they did the initial service on. Been on their list for 5 days with no call no show. Was first stop on the list 2 days ago. Still no call no show. Now they're not answering my calls. Initial service call was great. Prompt and polite, now... nothing!”

“Jays was dispatched via Lowes appliance warranty. Technician showed up on time, diagnosed issue and came back to repair my oven when parts came in from the manufacturer. Technician was knowledgeable and friendly. Great experience!”

“Very unreliable, had roof damage from install, leaked throughout rainy season, destroyed ceilings for 3 months, had to threaten with lawsuit to get it remounted to stop the rain from destroying our home, the cooling still has not been fixed, its winter time but this will be the 4th summer with ac problems, and this is after 5000 bucks and new ac. By the time it is fixed i doubt the warranty covers it. Luckilly we are renters but i feel sorry for the owner she is a very respectful elderly lady and has done nothing but help us tolerate this ordeal. Overall, Jay's has not been reliable or honored their work, and the helper is very obnoxious, he cracked the front door beating on it. you could call it knocking but thats an understatement.”

“The tech never fixed our washer, supervisor made excuses for his workers and got rude with me over the phone. They're lazy and won't do their job.”