Ac American Air

Ac American Air handles HVAC work for homes around San Antonio, TX. They deal with air conditioning systems in a city where summer heat puts heavy demands on units. Their technicians respond to calls for installations, repairs, and regular maintenance on brands like Rheem. Crews show up to replace parts or get systems running again when something fails during the hot months. Homeowners in the area often need help with condensate drains, capacitors, and full tune ups to keep things working through the season. The company sends out techs who know local homes and the common breakdowns that hit after years of nonstop cooling.

They install air handlers and fix problems like backed up drains or failed capacitors. One tech named Corey showed up on time and spotted a bad capacitor right away during a service call. Margie sets appointments quickly while Ricardo handles the actual repairs on AC units covered by warranties. John performs tune ups with care, checking what plans cover and being straightforward about needs. Work includes diagnosing issues fast, replacing components, and making sure the system runs without further clogs or breakdowns. They service both new installs and older units that need attention in San Antonio homes when the weather turns extreme.

Customers note the quick responses and solid fixes that get systems back online. Reviews mention professional greetings, honest assessments, and work done without extra hassle. Speed in identifying problems and quality of the repairs stand out, along with clear communication on costs and coverage. Price comes up as fair for the service provided in most cases. Even when issues arise with reused parts, the overall track record shows reliable results. DIRT Score 4.56 from 794 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Very disappointed with my experience. I had a Rheem air handler installed, and the existing condensate drain/P-trap was reused during the installation. After the drain backed up, I was charged $295.75 for a condensate drain clog service and then told the existing drain/trap setup was incorrect and needed to be replaced. The attached photo shows the P-trap configuration that was left in place. In my opinion, this should have been identified at the time of installation, especially since the manufacturer’s installation manual includes specific requirements for the condensate drain, trap, and piping. The drain line also was not insulated up to the unit. My issue is not that a clog happened. My issue is that the installer reused an improper-looking setup, did not bring it to my attention during installation, and then I was charged later when that same setup caused a problem. I expected better workmanship and better communication. I have requested a refund for the service charge and hope the company chooses to make this right. If they correct their mistake i will delete this review. Update after owner response: Thank you for responding. My concern is exactly that the existing condensate drain/trap was reused without being evaluated against the Rheem installation requirements at the time the new air handler was installed. Even if the job was described as “equipment only,” the condensate drain is still part of making the installed equipment operate properly and safely. The issue is not simply that an old drain line clogged years later. The issue is that after the backup occurred, I was told the existing drain/trap configuration was incorrect and needed to be replaced. If it was incorrect for this system, that should have been identified and disclosed during the original installation, not after a failure and a service charge. I also do not agree with framing the proposed correction as an “upgrade” if the existing drain/trap configuration did not meet the manufacturer’s installation requirements for the equipment installed. Bringing the drain configuration into compliance should not be treated as an optional upgrade after the fact. I understand warranties have time limits, but my complaint is about the original installation decision to reuse a drain/trap setup that I was later told was incorrect. That is why I requested a refund of the $295.75 service charge.”

“My experience with today’s service call was exceptional from start to finish. Corey arrived promptly within the scheduled appointment window, greeted me professionally, gathered his tools, and immediately began diagnosing my HVAC system. Corey quickly identified the issue—a failed capacitor—and was fully prepared with the replacement part on his service vehicle. After replacing the capacitor, he conducted a comprehensive inspection of the entire system, verifying operating pressures, temperatures, and overall performance. During his assessment, he determined that the unit was low on refrigerant and professionally serviced it to restore optimal operation. What truly distinguished Corey was his outstanding commitment to customer service. Throughout the visit, he took the time to clearly explain each step of the diagnostic process, what he was evaluating, and why it was important and the benefits and considerations of both recommended and required services. His transparency, technical expertise, and willingness to educate me provided complete confidence in both his recommendation and the quality of his work. Overall, the service call was nothing short of outstanding. Corey demonstrated professionalism, technical proficiency, integrity, and genuine commitment to customer satisfaction. He truly exemplifies the meaning of customer service is an outstanding representative of American Air Conditioning & Heating. I highly recommend Corey and sincerely appreciate the exceptional service he provided.”

“I want to thank Margie for expeditiously getting us set up for an appointment for an AC repair and Ricardo for fixing our AC issue. Our home owners warranty (AHS) provided American Air Conditioning & Heating Co. as a provider and we are completely satisfied with the AC service. We highly recommend.”

“A huge thank you to John! He serviced my unit today and did an amazing job! I appreciate his honesty, professionalism and friendly service. He took his time in doing the tune up and assessing what my unit needed. He quickly inquired what my plan covered with American Home Shield and immediately took care of my AC. I will definitely be requesting American Air conditioning and Heating for my next AC tune up! Thank you again!”

“Juan was the absolute best tech that has ever entered my home! He was very thorough and communicated clearly with me about what was happening with my unit. I felt safe in his presence and confident that he was going to resolve the issue. Which he did! Fantastic experience!!!”