Alamo Heating & Air Conditioning

Alamo Heating & Air Conditioning operates out of San Antonio, Texas, where they handle HVAC work for homes dealing with the area's intense summer heat and occasional winter cold snaps. The company focuses on air conditioner and furnace repair and service, showing up for calls on units that stop cooling properly or fail to heat when needed. Homeowners in the 78247 area and nearby often run into problems with new installations that develop leaks or performance drops over time, and this crew gets sent out to address those ongoing breakdowns in residential systems.

They perform diagnostics on AC units with cracked drain pans and heat systems that run inconsistently, sending techs like Imad to trace problems back to their source instead of patching symptoms that return every few months. In one case a homeowner avoided a full air handler replacement after the crew identified and fixed the real issue with insurance approval, while other jobs involve repeated visits to the same property to chase down persistent cooling failures. Their approach includes checking for overpriced quotes from the office side and working through approvals for proper fixes rather than quick band-aids on furnaces or condensers.

Customers give mixed feedback on the results, with some noting solid root-cause work from individual techs on drain pan cracks and chronic AC issues while others report nonstop callbacks, high costs on quotes, and units still failing after more than twenty service trips in extreme heat. Front office handling draws complaints about pricing even when the field techs come across as decent. These patterns across the reviews explain the overall rating. DIRT Score 2.59 from 26 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“This company is a scam. We had a brand new unit put into our house right before we moved in. We have had countless issues from day one. Heat issues. AC issues. Nonstop issues. FOR FIVE YEARS. The company has come out numerous times….in excess of 20 times. And yet, here we sit in 95 degree heat and we have no AC still five years later. We haven’t been able to sleep in our master bedroom any time it gets warm out in years. They replaced the unit under warrantee (and still charged us several thousand for labor), still did not fix the problem. Then they claimed something was “eroding the wires.” Now the latest issue is the coils need to be replaced. They told us they ordered those in January. For some reason it has taken them over a month to get a part and install it. We still dont have coils and we still dont have a working unit, months and years later. This is unacceptable. It is very clear that they installed the incorrect unit for the size of this home, and they are unwilling to make it right. DO NOT USE THIS COMPANY. It is a scam.”

“Imad was amazing. When the previous repairmen from other companies only fixed the symptoms where I was calling them back every 3 months or so for the same problem, Imad, from Alamo heating and cooling, root-caused the issue and got the approval from my HOI to fix it right. Very conscientious and does the right thing right the first time!!!”

“It's genuinely refreshing to share a positive experience, especially when it comes to home repairs! I recently had an issue with my AC system where the drain pan was cracked. Other companies came out, took a look, and immediately declared that the entire air handler needed to be replaced, along with the pan, citing it as an impossible fix. The estimates I received were astronomical and frankly, quite disheartening as the air handler itself was functioning perfectly. Then I called Alamo AC. Unlike the others, they didn't immediately jump to the most expensive solution. To my relief, they determined that only the drain pan needed replacement and that it was indeed a feasible repair without disturbing the perfectly good air handler. Alamo AC's team was professional, efficient, and clearly prioritized doing what was right for the customer over simply upselling a major replacement. They completed the drain pan replacement expertly, and my AC is now running perfectly. Not only did they save me a significant amount of money, but they also demonstrated honesty and integrity, qualities that are truly invaluable. If you're in need of AC service and want a company that will give you a fair assessment and reliable solutions, I wholeheartedly recommend Alamo AC. They earned my trust and my business, and I'm so grateful they didn't try to take advantage of the situation like the other companies did. They truly went above and beyond to do right by their customer.”

“Tech was nice guy. I won’t recommend this to anyone base off front office service and over priced quote.”

“I had to wait a while because San Antonio is so big now. All AC guys are freaking busy. But the nicest man.. Roman fixed my AC in 20 minutes. At a very fair price! These guys do the the best they can.. well at least Roman does. Everything is pricey now but I felt well served! Thank you Roman Sir!”