American Residential Services Llc Dba

American Residential Services Llc Dba handles HVAC work for homes in San Antonio, Texas. They focus on residential heating and cooling systems, taking on new installs, replacements, and service visits throughout the city where summers run hot and winters can dip cold enough to stress equipment. The company manages projects like heat pump setups and full AC and heating units for both existing houses and remodels that never had systems before. Their operations include work through subsidiaries in other regions as well, covering equipment such as steam humidifiers and airscrubbers alongside standard maintenance.

Technicians perform installs on units like a $27,000 heat pump placed in early spring that later stopped working in late December, leaving homes without heat for weeks. They also set up new AC and heat systems in remodeled properties that start from scratch, though follow-up visits often address repeated problems with the equipment. Other jobs involve Aprilaire steam humidifier and airscrubber placements where details like waterline arrestor positioning require corrections after the fact. Routine maintenance calls sometimes result in broken components such as HVAC motors, which then need additional attention in cold weather when families including elderly residents and children are affected.

Homeowners have pointed out repeated shortfalls in quality and communication, with long waits for fixes during peak winter demand and difficulty reaching supervisors when units fail soon after installation. Speed of response and overall reliability draw the most consistent notes across jobs, which contributes to the mixed record that produces this average mark. DIRT Score 3.7 from 142 reviews on Finds.

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“Zero stars if I could. Avoid at all costs. Installed a $27K heat pump in March 2023. It was installed by their Subsidiary from Sacramento (Beutler). It failed December 27th. As of January 12th—17 days in the coldest part of winter—still broken, still no resolution. Now they changed their service map amd Atlas Trillo from San Jose is supposed to service my home but I am in "service" hell. The "service" breakdown: - Multiple service calls where techs spend 2+ hours, promise follow-up, then vanish - Zero proactive communication about parts orders or timeline I'm chasing them for updates on warranty work I've already paid for Each call restarts the entire process with a new person who knows nothing This isn't just bad service—it's a $27K liability sitting in my home. When your premium-priced equipment fails, Atlas/Trillo "warranty" is apparently just empty words.”

“Purchased a new AC/Heat unit for a home that was being remodeled. House never had a system before. They installed the unit December 2nd and it's been a nightmare ever since. Keeps being one thing wrong with it after another. You can't talk to a supervisor or anyone in charge. They promise someone will call you ASAP and still waiting a call back. I wish I never dealt with this company and are getting with the lender for assistance and a resolution. So I guess until then I stuck with 20 degree nights with cool air blowing. So frustrating.”

“I had a Aprilaire steam humidifier and airscrubber installed by Hauser Heating and Cooling in Blueash , Ohio. I have had to contact the company multiple times to correct errors in the installation. Current issues- 1. The arrestor was put on waterline close to the water heater. The arrestor should have been installed closer to the solenoid valve. I still have water hammer. 2. Air scrubber- there is no ozone coming thru vents I have had technicians out here multiple times to work on the steam humidifier equipment. My basement flooded twice due to errors of technicians not properly installing the drain pipes. The steam humidifier was installed on hot water line ( wrong line) instead of the cold line. I was told the outdoor sensor couldn’t be installed. After multiple conversations with Hauser they agreed that the outdoor sensor couldn’t be installed. I want someone from the corporate office to contact me to resolve the service that needs completed on air scrubber and humidifer . The last technician Mark gave a report to John Moore to call me . I have left several messages for John Moore to call me and he hasn’t called not returned my calls to resolve the mattet.”

“Terrible service my family has no heat because one of their technicians broke my HVAC. They were supposed to do a routine maintenance and instead broke my HVAC motor and won’t respond to fixing the issue. In one of the coldest winters and in a house with two elderlies, two kids and one of them has pneumonia my house has no heat! I need help badly in fixing this mess and this company is giving the run around or just won’t respond. This is beyond crazy”

“This company is the absolute worst. Have been dealing with problems since the beginning of install. They refuse to fix the problems even with the 10 warranty. Worst decision ever made trusting this company.”