Endzone Cooling & Heating

Endzone Cooling & Heating works out of San Antonio, Texas as a local HVAC outfit that handles heating and cooling jobs for houses and businesses across South Texas and the Hill Country. They take on residential repairs and full system replacements plus commercial work to keep places running through brutal summers and sudden freezes. The crew also steps into new construction and remodel projects where they install central systems and offer financing plans so homeowners can stay within budget when a unit needs swapping out.

Their techs handle specific fixes like tracing water leaks on newly installed mini-splits in spots such as Jourdanton, where Jay spotted a small installation detail that stopped the drip right away. Zach has serviced units by checking components and laying out honest options without pushing extra work, helping customers who could not get local help from smaller towns. They run 24/7 calls for breakdowns and preventive maintenance on central systems so equipment lasts longer before major repairs hit, and they bring in replacement units when older ones keep failing after repeated fixes.

Customers often note the crew shows up ready to diagnose problems fast and explains what went wrong in plain terms, which builds trust on quality and communication even when price estimates run higher than expected. Reviews split on reliability after some tech changes, yet the consistent mentions of straightforward service and problem-solving on AC fan motors or warranty issues explain the overall rating. DIRT Score 3.44 from 34 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“If you want an honest, trustworthy company, these guys are it. Zach came to service our unit and was honest from the beginning and very informative! We appreciate him and are glad we called this company.”

“I bought my house that’s not even a year old and my ac continues to go out. I am supposed to have a warranty but every time I call they don’t answer. I have had to call other people to come out and fix my ac . I don’t not recommend letting end zone put in your ac unit!”

“I live in Jourdanton. I couldn't get anyone from Jourdanton or Pleasanton to come out to work on a newly installed Mini-split. (I installed it.). The unit had a water leak. Jay looked at it and knew immediately what I had done wrong. It was a subtle detail - something not in the installation manual - but he had seen it before. Took me about a minute to fix. I would never have thought that simple detail was the cause. Thanks Jay!”

“Update 2/2025! Now that Jay is no longer with the Endzone, I can no longer recommend their services. I’ve lost faith in the techs! Zack came out to see why our A/C fan was not working. He said he tested the compacitor for the fan and believed the fan motor is bad. The estimate seemed high, so we got a second opinion. Our second opinion tech came out and verified Zack could not have properly diagnosed the issue since the part he stated was the issue and tested did not exist in our fan. Zack intentionally lied to us. I called Endzone the next day and requested a refund for my diagnostic fee. I worked with Sarah and she was friendly and helpful. After providing proof from the second opinion tech, my refund was returned to me. However, since their tech lied to us I have now lost trust and will no longer return my services to them. We had an issue requiring us to shut off our A/C. I called that night and the next late morning Jay showed up. He fixed the issue immediately. This is the 3rd time Jay has come out and each time he’s given the best customer service!”

“**Beware about the owner Oscar Carrasco, he is unprofessional and will throw insults at you.** Had an installation for a new system February of last year. Everything appeared to have gone off well. Started having issues with my outdoor compressor not turning on. I opened it and measured the capacitor and it was reading low. I messaged Jay asking if it was covered under warranty, he told me he thinks it is but is unsure and to call the office. I talked to Sarah at the office and told her what I did and if I can get a warranty claim. She assured me it was covered under warranty for labor and parts and that I would not have to pay anything. I made it very clear that I took the cover off and measured the capacitor. Sarah, even asked how I knew it was a problem with the capacitor. If it was going to cost, I would have made the repair myself, as I have an electrician background and some HVAC experience. More than enough to replace a capacitor. But, since I had the warranty and it was covered, I opted for the repair. I left the cover off the HVAC for ease, since I knew the tech would arrive. Tech arrives and says it was a low pressure switch connection and cuts and re-attaches the connector. Takes pictures and leaves. With notes that I "tampered" with the systems. They billed me and said I was not covered under warranty. After receiving the bill I called, explained the situation and was told Sarah was on lunch and they would get back to me about it. This was a Friday, and after the weekend. That following night, the compressor stopped working, again. So, I had to purchase the capacitor myself and put it on to get it working. After the weekend, I receive an updated invoice saying the warranty wasn't covered and that I would have to pay the bill. I called back and told them I wasn't going to pay it. I was ensured it was covered under the warranty and the guy didn't even fully repair the system. They immediately were telling me that they were going off the tech's words. Which makes no sense. Why would I tamper with my system if it was working correctly? All he did was re-attach a connector. After arguing with the person on the phone, they gave Oscar Carrasco the line, the owner of the company. I explained from the beginning exactly what happened and we went back and forth. Not once did I insult a single person and I stuck to the facts. He threw insults at me and was flexing that he has more money than me. He threatened to sue me, and I told him I would gladly pay more money to a lawyer fighting this than to pay his bill. He then tells me that the capacitor was never covered under warranty and that Jay knows it is not. Also, Sarah knows it isn't. Which is ridiculous, considering my whole conversation from the beginning was about a capacitor and that I didn't want to pay for a new one if I didn't have to, because it was covered under the warranty. He said he would talk to Jay and Sarah and if they said it was, he would wipe the bill clean. Which, of course, he didn't. Be careful with Endzone and know that they will try to intimidate you with lies. Edit to respond to the reply: -Jay is referred to in DOZENS of these reviews. Listed as an owner on BBB & was mentioned by name by Oscar during our call. Why lie about Jay working there? -The technician didn't show anything AND didn't perform the service I requested. I asked for a capacitor replacement. I had to purchase and install the capacitor AFTER the technician left, because it was never completed. -The wires were moved aside to test capacitor. All of this was relayed PRIOR to the call to request service. -I was called the time of my appointment telling me to acknowledge the invoice & not to worry, it was covered. It sounds like they were trying to bait and switch me for service I did not order. -Trying to deflect the actual issue of the capacitor, which they did not fix, by blaming it on wires that were moved aside to accurately measure the capacitor. -You are the one that threatened to sue me. I told you, I would gladly pay a lawyer than to pay you. Get your facts straight.”