Five Star Air Llc Dba 1 Plus Services

Five Star Air Llc Dba 1 Plus Services handles HVAC work across Austin, Texas. They cover heating and cooling installs for new homes along with tune ups and replacements on existing units. Local weather swings from intense summer heat to winter freezes keep them busy with furnace and air conditioning jobs that homeowners need to keep systems running through the year. Their service area focuses on residential properties where duct repairs and basic system checks come up often in daily calls. They perform AC replacements and heat pump work plus ductless mini split setups when needed. Common calls also involve air balancing and basic filtration fixes to handle the swings that hit homes hard each season.

They show up for new build HVAC installs but run into repeated problems such as parts burning and melting right after homeowners move in. One case left a heater dead from incorrect wiring a week after occupancy while another had the AC quit in peak summer from too much Freon loaded into the outdoor unit. Crews set morning appointments yet fail to arrive or call ahead about delays with phones routing straight to full voicemail and mumbled answers when anyone picks up. Duct repairs and system checks get scheduled through warranty vendors but responses drag out leaving systems down during the worst heat or cold stretches.

Homeowners flag the same shortfalls in communication where messages go ignored and no one confirms changes or cancellations. Quality issues surface through wiring mistakes and refrigerant errors that force extra trips while speed draws complaints when crews simply do not show. These patterns across the feedback explain the overall rating earned so far. DIRT Score 3.37 from 36 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“If I could give 0 stars, I would. This company installed our system in a new build. Multiples issues since then including parts burning and melting. Absolutely no regards to the families living in these homes to be installing the way they do. DO NOT RECOMMEND.”

“This company is a joke. It seems like their only business is through American home Shield because they somehow were able to become vendors. They're business number is a personal cell that has a full inbox so you can't leave a message and if they do answer, it's a mumbled 'hello'. They didn't show on during their scheduled 3 hour time frame and never called or answered to let us know what time they would be to our home or if they were even showing up. There is no sense of urgency with this company; they took 4 days to submit a diagnostic to our warranty company, and that only happened with continuous calls. If you'd like your AC repaired in a timely manner or at all, call a different company.”

“I have been calling and leaving voice mail every 30 minutes but there has been no response at all. I had a 10am appointment that YOU set but no one has arrived. NO ONE HAS CALLED TO CONFIRM OR REPORT THAT THEY ARE RUNNING LATE. NO ONE HAS EVEN HAD THE PROFESSIONALISM TO ADMIT THEY FORGOT THEIR OWN APPOINTMENT. NO ONE HAS ATTEMPTED TO RESCHEDULE. NO ONE HAS APOLOGIZED. NO ONE WILL EVEN ACKNOWLEDGED MY VOICE MAIL. I also left messages using the app. I haven't received acknowledgement from that either. If i could give this company ZERO stars, I would. They have had us on hold for a MONTH with no AC, a disabled person and a newborn baby I the house. The ONLY reason I don't just go with someone else is that our home warranty company chose this company and sent them our parts for our AC, which they are holding hostage. Do NOT use this company. Save yourself the time, effort, and frustration!!”

“My contractor used this company to install the hvac in my new home and it has been a nightmare from the beginning—a week after moving in, the heater wouldn’t work because it was wired incorrectly. Now, in the middle of summer my ac quit working because there was too much Freon in the outside unit. I am still waiting for my warranty documents, and EVERY time I’ve called I’ve been treated horribly. DO. NOT. USE. THIS. COMPANY!!! Worst customer service ever and they don’t know anything about hvac repair!!”

“I have been requesting their services for about four years. Excellent customer service, very knowledgeable and affordable prices.”