Hybrid Heat & Air Llc

Hybrid Heat & Air Llc handles HVAC work around San Antonio. Jay and Cruz take care of air conditioning repairs and heat system fixes. The business lists an address on Bandera Road and keeps doors open from eight in the morning until five in the evening Monday through Saturday while staying closed on Sunday. They also switched to a new phone number after the old line got hacked.

Customers called them out for broken air conditioners during hot stretches and for drainage pipe repairs that had failed. Some jobs involved quick part swaps that got units running again the same day without extra upsells. Others centered on warranty questions where homeowners expected service but ran into long delays or no response at all. Cruz handled landlord updates on rental properties while Jay showed up to diagnose problems on the spot and explain what he found under the panels.

Response times varied in the accounts. A few customers got same-day visits when other outfits were booked out and paid what they called fair rates for the work. Communication dropped off for warranty follow-ups with multiple people reporting unanswered calls over weeks or months. One case ended with the homeowner paying out of pocket to sell the house after no visit came through. Service stayed inside the San Antonio area based on the addresses mentioned.

Reviews split between praise for fast fixes and complaints about ignored warranty requests plus trouble reaching anyone. The Google rating sits at three from eight reviews with warranty service and callback issues coming up often. DIRT Score 1.4 from 8 reviews on Finds.

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“They deserve 0 stars, I am still under warranty and they never answered my calls or responded to my urgency, I'm selling my home and there were issues with my unit, never came out I spent $706 to get it fixed. Jay Carney ignored my calls and the warranty.”

“I have been unable to reach Hybrid Heat and Air from their number ending in 8087. My AC should be under warranty but do not know if they have gone out of business or sold their company. Jay installed my system and it seems that Cruz had taken over servicing. Does anyone know if they shut down their business or have a new number?”

“I’ve been trying to get a hold of hybrid for months and nobody calls you back. I hired Jay to do the work…and Cruz did the instal. I was told by Jay a year back that Cruz bought the business. Now Cruz doesn’t want to honor any of the previous warranties. I will be taking this to small claims, I still have five years left on my warranty.”

“I currently rent a house. Had several issues with my ac, not only did Cruz communicate with my landlord but also took the time and attention to give me updates and provide outstanding customer service. I highly recommend Cruz and Jay Efficient, professional, and amazing work. Thank you so much!”

“Jay and his team were very responsive when our air conditioner unit stopped working. They did not try and up sell us on things we didn’t need and were priced very reasonably. Jay came back out after we discovered an old drainage pipe had broken and he repaired it without delay. I highly recommend Hybrid!”

“Super prompt response on a day our AC was out during this massive heat wave. We tried to call several other repair services but most were a day or more away from having availability. Jay came by and found the issue immediately, and was patient and courteous enough to show us the "under the hood" components. He explained how he was seeing this same issue all over town due to the high demands on AC with triple digit weather for a prolonged period of time. He had the replacement part on hand and we were back up within 15 minutes of his arrival. MUCH appreciated as this saved us from having to set up the family in a hotel room for a night or more. Highly recommend this company! This will be our new go-to company for AC repairs going forward, as our previous repair service proved to be unreliable at a time when we needed them the most.”

“They have a new number…. Their old number was hacked………. I’ve left messages at both numbers.”

“Does not appear to be in business”