Locke Service Co

Locke Service Co operates out of San Antonio, Texas, where they specialize in HVAC repairs and diagnostics. The crew focuses on air conditioning systems in homes and rental properties, stepping in when units quit cooling during the intense summer heat that settles over the city. They get called to homes where previous technicians have already tried and failed to find the problem. Their work centers on tracking down cooling failures in setups that have stumped others, helping property owners deal with the discomfort that builds up quickly when the AC goes out in this climate. Technicians handle the kind of calls that come after repeated visits leave the issue untouched.

Their service involves sending technicians to perform thorough inspections and fixes on site. One example shows Shawn spending extra time to identify the exact cooling issue after two visits from another company left the problem unsolved. They handle scheduled repairs with crews arriving as planned and completing the work without rushing off. Calls also come in for urgent needs during the hottest months, where the team works through the job once they reach the property. Customers have noted the steady effort from techs who stay to sort out the real cause rather than guessing at quick patches. The approach includes full on-site resolution for AC setups in both houses and rentals when the heat demands quick attention.

The score reflects a mix of strong diagnostic work and some shortfalls in follow through. Homeowners like Richard Wheeler praise techs such as Shawn for being more thorough than prior crews on AC cooling problems. Others, including Melody Uand, point to on-time arrivals and professional handling of the full service visit. At the same time, complaints arise around slow responses to priority requests in extreme heat like 104 degrees, with no callbacks even after a day, as Venus Miranda experienced. Issues with technicians crossing yards carelessly also come up, as in James Umblance's case. These patterns on timing and care during visits lead to the overall record. DIRT Score 2.97 from 18 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Shawn came out to check my ac after two techs from a different company couldn’t figure out why the AC wasn’t cooling. He was much more thorough than the other companies and spent more time figuring out the issue. I would recommend Locke AC to anyone”

“Customer service was horrible—very disrespectful. He even walked through my grass without any regard. I would not recommend this company to anyone.”

“I had great service from Locke Service Co. They arrived on time, and were professional throughout the entire laps of service. I will call on them again (but hopefully won;t have to). Great work everyone!!!!”

“104 degree heat and a "priority" call put out to them from my rental company for AC repair and 24 hours later still no return call. Called their office to follow up & I'm still waiting......I hate to see how long it takes them to get to non-priority calls.”

“Locke Service Company replace our AC unit. They were very honest and competent. I am very pleased with my experience and would highly recommend them to anyone. Fantastic!!”