Steve Scheaffer

Steve Scheaffer handles HVAC work out of Conroe, Texas, with a focus on keeping homes comfortable through the area's long hot summers and occasional cold snaps. The operation started in 1995 under master plumber Steve Schaefer and has grown into a full residential service that covers air conditioning, heating, furnaces, heat pumps, and ductless units. It stays available for 24/7 emergency calls while also running routine maintenance plans that catch small problems before they turn into bigger ones during peak heat. Homeowners around Conroe often face heavy use on their systems from the weather, so the crew stays ready for quick responses on everything from basic tune-ups to full repairs.

Technicians like Dusten and Augie show up for real jobs such as fixing a broken air conditioner on a holiday weekend when the house was already too hot inside. One call came in late on July 3 with the system down, and the team arrived early the next morning to get it running again before the weekend got worse. Another visit found an air conditioning setup in bad shape that needed careful work to avoid a total failure. The same crew handles simple maintenance checks that keep units in good order without adding extra fixes that were never needed. Customers see the difference when the technicians explain what broke, what they fixed, and how to avoid repeat issues on furnaces or heat pumps.

Work quality and response speed stand out in the feedback, with crews arriving on time, finishing the job right the first time, and keeping everything straightforward from the first call through the final walkthrough. Homeowners note the technicians stay professional even on tough repairs and answer questions without dragging things out. That steady record on getting cooling and heating systems back online fast and done correctly adds up to strong marks across the board. DIRT Score 5.0 from 2319 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Not sure which specific location we dealt with, but we had a terrible experience for the 2nd time. They are SCAMMERS. The first time the HVAC company came out just to do a simple maintenance check. Nothing was wrong with our AC, just routine checks. The guy ended up "fixing" something without ever discussing it with us and tried to charge us over $100 for "tightening a pipe." We told him that typically companies come and talk to the customer to explain what's going on first, then ask if we are okay with the cost and them proceeding. Additionally, we had warranty on it, so there would have been no need for us to pay out of pocket for anything to be fixed. We ended up having to talk to a manager to dismiss the charge. 2nd time- Yesterday a sub contractor was digging holes in the ground for a gate and hit a water pipe. We attempted to fix it ourselves and excavated the entire hole to expose the damaged pipe. Our fix wasn't holding, so we called Shafer's plumbing department. They came out and told us it would be $175 per hour, minimum 2 hours. No problem, we knew it would be done in that time. They then looked at it, "diagnosed" it, came back and tried to tell us it would take EIGHT hours and they would have to excavate more. They then said, "we can either work hourly for you and get started, or we can wait and give you an official quote." We opted for the official quote because 8 hours of work+ more excavation seemed ridiculous. They literally LEFT because we didn't just give in and pay hourly, which clearly would have been a money scam. We NEVER received a quote, and they NEVER returned to the site. Literally never heard from them again because we didn't fall for their SCAM. Will NEVER call them again. We called another company by the way. They came within an hour, did NOT need to excavate, and were done within 2 hours (even with cure time). HIGHLY ADVISE that and prospective customer checks all 1 star reviews. They are all extreme similar, which tells me that the 4 and 5 star reviews are not trustworthy, and unfortunately those people were scammed out of a lot of money probably.”

“We had an HVAC issue Friday night, July 3rd, It was hot. Shafer Services and DUSTEN were awesome. They were out to our house early Saturday, JULY 4th, morning to fix the issue and make sure we were comfortable for the rest of the weekend. Dusten was professional and super pleasant. Great job by Shafer and Dusten!”

“Words cannot express how grateful I am to Shafer Services. I can describe them as honest, trustworthy, ethical, high character , professional, extremely knowledgeable, but it still does not express my gratitude to this company. My air conditioning was in a mess, a disaster waiting to happen. Augie, Dustin, and Will helped me out of this terrible mess we were in. So professional, knowledgeable and pleasant, how wonderful to have a company like this, with true dedicated professionals that know what they are doing. On a separate note, we joined the Shafer Services plus program and needed the services on a Saturday and John Baron came out quickly. A contractor had put a bathroom sink stopper in the day before and it became stopped up. He diagnosed the problem immediately, snaked the drain, replaced the pea trap and primary a/c line and installed a great working stopper. Another stellar professional. Thank God for ethical companies like Shafer Services. Many, many thanks.”

“From the Receptionist, to management, to the plumbers in the field, we have had nothing but a positive experience with Shafer Residential Plumbing Services. They have been timely, professional, and did exactly what we discussed, and what we needed. They answered every question without hesitation. They offered advice on how to maintain, and what to look for in common plumbing issues before they happen. Franc & Shawn were professional, courteous, cleaned up the job site everyday. Cannot express enough our satisfaction with the work they did. We would, and will recommend Shafer for similar work. This was not a small project. It is a total change out to a NG Tankless Water Heater, Soft Water / Whole house filtration, replacing of 60 plus year old galvanized piping with PEX, and other work.”

“Dusten Moore was great. Friendly, Honest, and Knowledgeable. Explained everything clearly and cleaned up after himself! Just a complete and total professional! Glad he is going to be my preferred tech and helped me purchase the service for the year! He made me feel like family. This company is going to be the one that I recommend to friends and my family!”