AirOne Heating and Air Conditioning

AirOne Rescue handles HVAC work out of San Marcos, Texas. Sheila and Lance run the outfit and cover furnace repair, air conditioning service and replacement, heat pump work, ductless systems, duct cleaning, dryer vent cleaning, and electrical jobs such as panel upgrades and generator installs. They have handled both residential and commercial calls in San Marcos and nearby towns including Kyle, Buda, New Braunfels, and Lockhart since 1985. The team also takes on routine maintenance and emergency fixes across those areas.

Homeowners call them for AC breakdowns in summer heat, yearly system checks before the weather turns, inspections on newly bought houses, condensate leaks on upstairs units, and dryer vent cleanouts that show before-and-after photos. Cliffton walks customers through what he finds and keeps the talk straightforward. Ethan tracks down the real source of a leak instead of pushing new equipment. JP arrives fast on short notice to swap a failing part and get the system running the same day. Nick handles vent jobs with clear explanations, and Lucas finishes maintenance calls on time without mess.

Calls get answered quickly, with techs often showing up the same day or even on a Sunday when needed. Reviewers note clear talk about costs up front, no push to replace working gear, and follow-up from the owners to confirm the job held up. Service stays local to the listed towns, and the crew keeps the same techs on repeat visits so they learn each system. Pricing comes across as fair for the work done, and scheduling stays flexible around customer timing.

Every review highlights the same points: techs who explain the issue, honest fixes that stretch the life of existing equipment, and fast responses that avoid long downtime. The company earns steady five-star marks for keeping systems running without pressure tactics.

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“We had an excellent experience with AirOne Rescue! Cliffton was amazing from start to finish. He was friendly, professional, and took the time to explain everything in a way that was easy to understand. You can tell he is very knowledgeable and genuinely cares about his customers. We needed our AC serviced while getting our house ready to sell, and they made the entire process stress-free. They were honest, understanding, and never made us feel pressured. Their customer service was outstanding, and I’m so glad we chose AirOne Rescue. I highly recommend them to anyone looking for reliable, trustworthy HVAC service!”

“Had AirOne out for AC maintenance and the experience was solid from start to finish. Cliffton was the tech — extremely professional, friendly, and genuinely knowledgeable. He didn't just do the work and leave. He took the time to walk me through the system and offered practical advice on keeping it running well through the summer. No upselling, no pressure — just good honest service. With Texas heat around the corner, it's good to have a company you can trust. Highly recommend AirOne, and ask for Cliffton.”

“We had a great experience with AirOne! Cliff came out for a routine maintenance check and was thorough, knowledgeable, and easy to work with. He took the time to explain everything and made sure our system was running efficiently. Sheila, the owner, also personally followed up to make sure we were happy with the service, which really speaks to the level of care and integrity this company has. I also love that they operate with integrity and don’t default to selling you a new system. They truly try to help you get the most life out of your current HVAC system. That kind of honesty is hard to find! Highly Recommend!!”

“Just purchased a home and had airone come out to do an inspection. They were super wonderful and gave me an estimate of all the work needing to be done. We were able to get scheduled quickly and all the staff has been great. Ethan came today to do the repairs and did a wonderful job. Will definitely use them again anytime in the future I’m needing repairs.”

“The dryer vent cleaning service was excellent and very professional. Nick showed up on tine and was courteous and explained the services as well as provided photographs of before snd after cleaning. Highly recommend this firm. Job well done!”

“AirOne came out to do a routine check of my HVAC system at a rental property. They were professional, communicative and knowledgeable. They performed some preventative maintenance for me at a reasonable price and I will definitely be using them again! Highly recommend!”

“Over and beyond! Cliff has been nothing short of amazing when trying to figure out the problem with my system. His experience saved me thousands of $$. I am very grateful and so glad it was your company I chose a year ago to sign up with. Your regular check ups have been great, but your fast response to my system breaking down and then to continue priority care when it kept acting up really puts your company above the rest! TY!!”

“Technician was polite, knowledgeable and thorough. Very disappointed in the lack of clarity in pricing for components. Received a receipt with 2 items replaced but nothing was itemized. I would like to know what the cost of the service call, the diagnostics, each part replaced and labor costs were. Would give more stars if price is validated with an itemized receipt. Update: Lance and Sheila at AirOne care about there business but they also care about their customers just as much, providing the best experience with each call. Although I had concerns in the beginning about more clarity and understanding in their services and pricing, they did as they stated and provided me with a very detail invoice accompanied with a phone call to answer and send all questions about the service call, customer service and pricing. As promised I have updated my rating to be commensurate with the level of overall service provided. Thank you AirOne”

“Great company to use. Sheila and Lance have given me so much help and knowledge over the last year. Not only are they great with heating and air, but they are great at networking. Even if things are running great, please get them out to make sure things a great before they break.”

“Had Ethan out to diagnose a chronic condensate leak on our upstairs furnace and coil. He took the time to actually find the source instead of jumping to the most expensive recommendation, walked me through exactly what he was seeing, and fixed it properly. Honest, thorough, didn’t try to upsell. If you call AirOne, ask for Ethan.”

“JP came out on short notice when an aging part started tripping our system. He got here fast, identified the issue right away, and had us back up and running the same day. Professional, easy to work with, and a real lifesaver when we needed quick help. Thanks JP, and thanks to the AirOne team for the fast response.”

“Ethan Murphy can out to give a free second quote on our broken A/C unit. Was previously told it was unrepairable. Ethan was on-time, thorough and patient in his evaluation and explanation. He not only gave us a quote on repairing the supposedly unrepairable unit, he gave us a quote for replacement...all during his service call. I would recommend reaching out to the company for a quote before making your repair/replacement decision and ask for Ethan if he's available!”

“This is the second time these guys have gone above and beyond to really help me out. Even though our service appointment wasn't for a couple of days, they knew we had time constraints, so they found an opening and arrived that day. The repair was significant, so I got a second opinion and confirmed they were spot on with their recommendation. These guys are my go-to now for all HVAC related situations.”

“Our AC went out at 10:35 PM. We notified AirOne first thing the next morning, and their service techs were here within a couple of hours. They diagnosed the problem, obtained the part, and had the system up and running before the day got warm. I appreciated their knowledge, efficiency, and the value provided. What a team!”

“Thank you, AirOne for rescuing our AC! The repair was done with excellent and friendly service. Our system was repaired, and we should get another 10 years out of it. We look forward to seeing you next summer when you do the safety inspection and check on our system's performance. Huge thanks for how quickly you came to our rescue!!!”

“They responded to my email inquiry quickly and were able to come out on a Sunday afternoon. They were upfront about cost. They quickly assessed what was wrong and were able to explain to me what was needed to fix it. The techs were polite and helpful. I’m overall happy with the service.”

“Locally family owned. They're caring and on time. Customer satisfaction is a top priority for them. Their scheduling is flexible, courteous and accurate. They're a small team of professional mechanics that care about their work and craftsmanship. They take good care of their employees so no revolving employment. Always the same team (that did the installation 6 years ago) so I've gotten to know them and they know me and my system. I am very picky about quality work and appreciate their craftsmanship and positive attitudes. I'm 100% satisfied! P.S They're Texas friendly 🇨🇱”

“Liked the heads up with time estimate before arriving. The service was completed in good time and cleanly done. Wish I had thought to put a fan in the room as on completion, technician Lucas was really sweating. Liked his prompt, friendly and great service. Thank you.”

“We were extremely pleased and satisfied with the excellent service provided by JP. He was knowledgeable, meticulous, and informative so we knew exactly what he was doing, why he was doing it, and how it helped our system. We have great confidence in JP and have requested that we be put on his schedule for all future appointments with Air One.”

“So grateful for how quickly they responded to fix the AC in our bridal suite at our Wedding Venue! Excellent service, clear communication, and fast problem-solving. Highly recommend—10/10 would absolutely use again!!!!”