Red Springs Air Conditioning & Heat

Red Springs Air Conditioning & Heat runs their HVAC operations from Tyler, Texas. This local outfit handles air conditioning and heat work for residents dealing with the area's climate challenges. Their base at 17507 County Road 318 puts them in position to reach homes quickly for service needs that come up year round. Tyler summers bring high humidity that stresses cooling equipment while winters require reliable heat to avoid cold snaps. The crew focuses on repairs and replacements that keep systems moving without unnecessary delays or upsells. Homeowners call them when coils freeze or furnaces quit during off hours.

They perform same day repairs on air conditioning units including clearing clogged liquid lines and restoring frozen coils. Installations cover new Infinity systems along with furnace replacements when old equipment fails. Technician Sebastian has handled diagnostics on multiple jobs explaining problems in plain terms before any work starts. The team stays available twenty four hours so they can show up in the middle of the night when regular companies wait until Monday. One customer had their air conditioning quit on a Friday and Red Springs arrived after fifteen other outfits turned the job down. They complete the fixes on site and return for follow up checks to confirm everything holds.

Customers give strong marks for work quality that lasts and pricing that stays reasonable without hidden costs. Speed stands out because the crew answers calls fast and shows up ready to diagnose rather than delay. Communication comes through clearly with technicians laying out what broke and what it takes to fix it. These patterns hold across hundreds of jobs in Tyler where weather pushes systems hard. DIRT Score 5.0 from 868 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Came home to frozen coils on 7/2/2026. Made an appointment with red Star as they serviced my coils In 2023 for 7/3/2026. Somebody came out and diagnosed the problem as a liquid line clogged that needed to be replaced. Was quoted over $700. But due to the holiday, the next available date that they could have somebody come out to do the repairs was 7/8/2026. They called me the morning of needing to cancel due to employee having a baby. I was very understanding as some things just can’t be planned and they rescheduled me to the next day 7/9/2026, My window was 10 to 1 PM. The technicians did not arrive until almost 230. With no call that service was going to be late. Three technician showed up. Said it was only gonna take 30 minutes to perform the service. At 4:30 I was informed that the issue was not the drain line that it was the motor fan and that they were going to need another technician to come out to diagnose the problem, even though they have already diagnosed the problem. Then if that was truly the problem then they were going to have to have the part ordered and then another repair team come out to replace the motor. Mind you it is now Thursday of the following week so I’ve not had AC in the middle of summer in Texas for a week. I called to speak to a manager. The service manager was very rude and heartless. Along with this very upsetting frustration while the repair technicians were here two of them use the bathroom for over 30 minutes, requested ice water multiple times and we’re sitting on my patio playing on their phones for more than 30 minutes. After extreme frustration, I requested a refund which I have yet to receive And canceled all additional services. I Later called conditioned air and had a service member Come out the following morning 7/10. Diagnosed the problem as a covered warranty part and had my unit up and running within the hour. Replaced my upstairs filter along with the AC unit filter for free. And provide great customer service and overall experience. Beware of red Star cooling and heating awful customer service and just scamming you for money.”

“Red Star recently installed a new Infinity system in my home, and I’m extremely pleased with the entire experience. I had a couple of minor issues after installation, but the team addressed everything quickly and professionally, leaving me completely satisfied. Sebastian came out to my home to provide the quote, and he was knowledgeable, straightforward, and respectful of my time. He explained the options clearly and made the whole process easy to understand. Rebecca handled my account, and she was just as impressive—organized, responsive, and genuinely committed to making sure everything went smoothly. The level of customer service from both of them was outstanding. It’s rare to find a company where everyone you interact with is this attentive and reliable. The system is running great, the installation was clean, and the follow‑up support has been excellent. I highly recommend Red Star to anyone considering a new HVAC system. They truly stand behind their work and take care of their customers.”

“The best part of liking Red Star is that they are open 24 hours to attend the call, quick service and genuinely explain the issues. Sebastian, was my technician who diagnosed the problem and explained me everything in detail. I replaced furnace and it’s working fine. He came again after a week to see if everything working on expectations. I definitely recommend them to others.”

“My air conditioning went out in the middle of the night on Friday, my regular service company came out, but was unable to start looking for a part to fix it until Monday. I called 15, 24 hour service air-conditioning service companies trying to get help. Red Star was the only company that came through. Lee, with Red Star was at my front door about six hours later, and two hours after that, it was fixed! Lee was fantastic, and the prices are pretty great as well! I will definitely be using Red Star in the future.”

“Sebastian from Red Star Cooling and Heating was exceptional. I am grateful for his honesty. I originally told him what I was told my issue was. He came, diagnose it and told me it was something else. To appease me he told me he would bring both items to repair and install what he believed it was and if it did not resolve the issue he would remove it and install what I thought the issue was. Ultimately it was what he said it was. He repaired it and I am up and running again.”