FRANKLIN HOME SERVICES LLC

Franklin Home Services LLC operates as a family-owned outfit right in Springdale, AR, with a clear focus on HVAC work across Northwest Arkansas. They handle the full range of heating and cooling needs for local homes, from quick fixes to bigger installs, and they keep things straightforward with a $29 service call to get techs out fast. The crew works in a region where summers hit hard and winters can turn sharp, so reliable HVAC keeps houses comfortable without constant breakdowns. Homeowners around here deal with dust, humidity, and older systems that need steady attention, and this company stays ready for those exact conditions day after day.

They cover AC repair and installation, furnace work, mini-split setups, regular maintenance visits, HVAC inspections, duct sealing, and steps to improve indoor air quality. In practice that means rolling up on a hot day to recharge a unit low on refrigerant, swapping out a failing compressor before the weekend, or sealing leaky ducts that waste energy in Arkansas humidity. Furnace repairs happen when cold snaps hit and blowers quit, while maintenance stops catch small issues before they turn into full replacements. The team also handles related plumbing and electrical tasks that often tie into HVAC jobs, like wiring new equipment or fixing drains that affect system performance, keeping the whole house running without calling multiple crews.

Customers keep coming back because the work shows up on time, holds up through the seasons, and stays priced fair without surprise add-ons. Reviews point to clear communication from the office through the techs on site, solid quality on repairs that last, and quick responses even on busy days. That track record built up over more than a thousand jobs explains the near-perfect mark. DIRT Score 4.99 from 1266 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“My wife and I had been looking for a reasonably plumber. I saw the Franklin trucks around town with $29 service call and was like hey I’ll give them a try. Boy was I impressed! The whole process from scheduling our appointment to the actual fix of our faucet. It was smooth. It was easy and they kept me updated the whole entire way even letting me know once my plumber was on his way. Stephen showed up and was very professional and fixed our problem within 15 minutes. He even checked our water pressure to make sure that everything was OK. Definitely recommend Franklin plumbing.”

“We chose Franklin to replace our entire 20 year old HVAC system. Justin came out to perform the final inspection and made sure everything was running at factory specs. He was just as knowledgeable, professional, polite and hard working as the installers Marco and Sam. They took time to explain everything and be sure we understood through the entire process. The new system looks great and operates even better. We are extremely happy with our new system and glad we chose Franklin.”

“Franklin gave me a superior HVAC experience! My AC was out and they found a spot on the schedule for me quickly. Christian arrived earlier than I thought he would. And he communicated well before he was on his way and gave us a very accurate ETA. We found him to be highly skilled and professional. His knowledge cut our repair time. He had us up and running again in short order. He was very professional and “all business” - he took his work seriously - exactly what we were looking for. We will use Franklin again. Christian took lots of pictures of our system and educated us on things we weren’t aware of. He is welcome back to work in our home anytime. We were so impressed, we purchased Franklin’s maintenance program. This will be a long-term relationship.”

“I had a great experience working with Francisco Torres. He was professional, knowledgeable, and made the entire process easy and stress-free. He took the time to answer my questions, kept me informed, and provided excellent customer service from start to finish. I truly appreciate his help especially considering we have a newborn in the house and A/C in the south is a non-negotiable. I would highly recommend Francisco and Franklin Heating and Air to anyone looking for someone who is reliable, friendly, and dedicated to taking care of their customers. Thank you for the outstanding service!”

“Got several quotes and with the help of AI, did a thorough comparison of quality of the competing products and pricing. Franklin came out ahead by far. Cade and Axel did a great job, thoroughly explained everything, and the new system works great. Highly recommend for HVAC service.”

“It’s cool again!! Our upstairs unit quit on us and we called Franklin because they were highly recommended by a neighbor and friend. Axell Morris was our technician and he was excellent!! Very knowledgeable and detailed and spent a lot of time and care explaining what he found to be the problem and explaining ALL of our options so we could make an educated decision. He was in constant communication as he worked and provided diagnostics and demonstration of each step. We are more than happy with our service and now know why Franklin came highly recommended! 10 out of 10 recommend. Thank you, Axell,”

“Ayden did an excellent job! He removed my very difficult to remove cast iron sink and replaced the sink, faucet, and garbage disposal. Then cleaned up and hauled the old sink and trash off for me.”

“My A/C unit went out on a Saturday at 5 pm. Franklin was the most responsive to my call and had us scheduled for their 1appt on Monday morning. Our technician Axell was wonderful! He explained everything so clearly and took his time with my questions. He even had to deal with a snake that was living inside my unit! He got my unit up and running so quickly. I highly recommend Franklin.”

“Called for service in heat pump on below freezing day, and serve tech was here by 5:30. Diagnosed issue, explained what was needed, got approval from me and had unit up, running and checked out the whole system by 6:15. Price seemed fair, work done quickly, and Angel (service tech) was both personable, explained what was needed, what else he recommended be considered and was thorough. Will definitely use Franklin Heating and Air again!”

“This company helped us get our HVAC unit and heater running so smoothly, fast and very professional! The best our little family could have hope for! The installation done by Sam and his team was incredible. The technician Axell was so knowledgeable, professional, friendly and so kind! Their electrician Jim was over the top as well! They have a team that is very equipped, knowledgeable, professional, and most of very kind and talented! We are so grateful to have found them! 100000% recommend!!!”