Gateway Appliance

Gateway Appliance operates from Sugar Land, Texas and takes on HVAC work for homes across the area. Local weather puts steady demand on cooling and heating units so the company fields calls for system checks and replacements. Technicians show up to inspect faulty equipment and talk through options for repairs or new units. The outfit also handles appliance sales and installs that tie into HVAC jobs such as dryer hookups and washer placements. Homeowners in Sugar Land deal with dust buildup and humidity that wear down equipment fast so these visits happen year round.

Technicians like Mr Sunny arrive to assess broken appliances then promise parts that never show up. Angela and her husband sell washer and dryer sets with a one hundred dollar delivery fee even for moves of one block yet leave the old unit blocking doors and skip attaching vent hoses. Customers report refrigerators sold as working units that fail right away with no follow up repairs despite repeated requests. The crew plugs in equipment without full connections and tells buyers to wait while they source other stock that never arrives. These steps leave homeowners stuck with non working machines and extra cleanup after the visit.

Reviews show repeated shortfalls in communication because promised callbacks do not happen and in quality since units break after one use. Speed suffers when jobs stay unfinished for days and price draws complaints over high fees for minimal work. The pattern across calls points to the same issues with no improvement noted. DIRT Score 0.42 from 11 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Please! Please do not get yourself involved in any form of transaction with Mr Sunny. He does not have any conscience. He came to my house two days ago to assess faulty appliances and said he was going to call for their parts and get back with me the next day. The next day he told me that out of the three parts he looked for, only one was likely to work out for me and went on to list the prices he claimed he found on two of them which sounded ridiculous to me. On the third part which is for my washer, he claimed that he did not find it but recommended that I come over to his store to buy another washer. I asked me to forward all those parts information he got from my appliances to me so I could source for them myself. He agreed and never did. Up until my leaving this review, he has refused to answer his calls. I have left text and voice messages without any reply. On Monday that he came to my house he asked that I pay him $45 which would be applied towards the total cost of the repairs of which I did. I have read reviews of past customers calling him a 'con' and I don't blame them. His behavior depicts that. Someone claims not to find a part of a washer because he wants me to buy another one from his store? Please stay away from him and his business. Make use of peoples reviews.”

“These people are scammers. I bought a dryer yesterday was not in the room to see him. Install it because I work from home. He just placed the dryer and plugged it up. Did not attach the hose left the original dryer in front of my door which I am now find in my apartments and have no way of moving it, so I pay for dryer and I also have to pay someone for installing... I have been calling since 8 AM I started calling on yesterday now today is a new day.Now is no longer answering the phone calls..I AM NOW ADDING MORE HE CALLED ME AND BEGAN TO YELL SAYING HE DID ME A FAVOR NOT CHARGING FULL DELIVERY THAT IS TRUE. BUT I AT LEAST THOUGHT HED PUT HOSE ON DRYER NOT DUMP IT IM A FEMALE and husband is not able to do much with these matters..atp he is evil. I DO NOT RECOMMEND GOING HERE AT ALL...I HAD A LINE OF PEOPLE SET UP FOR THIS PLACE for business and even a video to help them be successful but to call and yell as If I was trash my heart is bad so I can't take this and I was at work with this conversation...I'm am upset THUS WAS ANNIVERSARY GIFT ME AND HUSBAND WERE SHARING.. I SHOUKD HAVE FOLLIWED MY FIRST MIND AND WENT ONLINE. I DIDNT KNOW HOW EVIL PEOPKE COULD BE.....!!!!!!!PLEASE BEWARE”

“WARNING PLEASE DO NOT BUY ANY APPLIANCES THEY SELL FAULTY APPLIANCES...bought a washer and dryer from Angela and her husband they charged $100 delivery from one block to the next the washer was funky as hell on the inside and the dryer worked one time I payed $700 for both they are con artist then they ask me to pay for her husband to fix which I was not going to do...my dryer should get hot like their place of business hot as hell...they need to be shut down they need to be out of business...this was my second time doing business both times failed...lesson learned don't buy from a business that is not set up properly...I pray that no one else waste their time and money...shame on you Angela you know y'all are wrong and bogus...Please think twice I'm telling you...you will be disappointed!”

“They are CONS!! This man and his wife! They are selling broken refrigerators and then lie about coming to fix it. Then when confronted they tell us to wait until they are washing a different refrigerator. They are rude! And thrives! And don’t go here!!! They literally are only trying to make a dollar!”

“This is a business that sells used appliances, so I tried them out to see. The ones I bought became faulty but they were so helpful and they made sure I got a new one that has been working fine till this day.”