W Berrios Inc

W Berrios Inc works out of Sugar Land, Texas, as an air conditioning contractor handling cooling systems and related appliance repairs for local homes. The company carries state license number 29788 for A/C work, though that license expires on July 1, 2026, according to Texas Department of Licensing and Regulation records. Summers in the area push units hard with constant heat and humidity, leading to frequent calls for fixes on breakdowns. The business ranks low among other HVAC outfits in the region and stays focused on day-to-day service calls rather than big installations or new builds.

They take on jobs such as damper problems in Whirlpool refrigerators bought new in late 2022, where a service visit in early January 2024 showed the part was missing and left the unit unusable for weeks. Deliveries of Samsung refrigerators and stoves often arrive incomplete, with customers making repeated calls the same day to report missing pieces and getting no quick answers on assembly or box removal. Washer and dryer sets bought for family members can take two full months to reach the right address after multiple store contacts. Parts staff like Luis Torres stepped in on some cases to sort out the exact component needed and close the repair.

Homeowners mention slow response times when parts run out and weak follow-up on service requests that stretch past a week. Communication drops off once a job starts, and extended warranties fail to speed up fixes on items like stoves or fridges. A few note decent help from staff such as Xiomara Mercado Nieto on corporate delivery issues, yet most point to the same pattern of delays and incomplete resolutions that drive down the overall marks. DIRT Score 2.8 from 113 reviews on Finds.

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“Purchased a Whirlpool Refrigerator on November 2022, brand new paid cash, also purchased an extended guaranty for three years $324.99. By December 2023 the refrigerator had a problem with the damper. Called for service on Jan 2, 2024 was given service on Jan 8, 2024. Told they did not have the part and it would be ordered. Do not know if part is ordered calling every day no info is available. Ask to speak to managers, supervisors or person in charge no one available. The problem is getting worse and do not know when it will be fixed any day soon !!! Have written emails which they do not answer and messages which they do not answer. I absolutely will not recommend them. Very irresponsible. Have changed for the worse !!!!These people are high class thieves out to get your money. Do not waste money on the so called extended guarantees”

“I would definitely not recommend this store, because of POOR CUSTOMER SERVICE !!! I purchased a Samsung refrigerator & stove. Had it delivered. First, They don't offer assembled or they don't take the boxes , cardboard ect. Second, My refrigerator came with a missinga part. I called the same day and had me on the phone on HOLD for 25 min. I decided to email the salesman last night. No answer. I called again and my call got RE-directed to another department. When I finally spoke with someone , she told me to go to the store. SMH......If I would have known this I would have never bought anything from this place "BERRIOS FURNITURE STORE/ ASHLEY " In PONCE. I am a senior and also disabled . I don't have the time to do this or the energy. Please BEWARE!!!”

“This review is for Xiomara Mercado Nieto and Corporate My sister purchase a set of washer and dryer from the Mayaguez store for my parents during her trip to PR this was back in June it took 2 months for the delivery to be completed and corrected. We try calling the store multiple times the store and no one ever answer ( we got the excuse of high volume call which is just a BIG LIE ) I call while my mom was waiting and she saw how the phone just rang and no one acted like they care to answer , we had done all we can to get the delivery corrected as the dryer originally delivered was the wrong dryer. it wasn't until my sister got in touch with Xiomara Mercado Nieto that this was corrected it took 3 delivery intents but at the end we finally got the correct item deliver. We thank so much this employee for going above and beyond to make sure she did everything she could to get this done for us. I living in North Carolina, my siblings in NY and TX and not been able to actually go physically to the store and much less get a call answered it was frustrating enough, specially when our parents are disable and elderly. Its SAD to say that we had to experience such poorly customer service in our own island. When the economy is so bad at least all you can do is treat your customer with respect and courtesy during and after a sale. good customer service always bring people back to the stores, but they way this retail store handle their clients is no wonder things in PR are so bad. Again Thank you so much Xiomara Mercado Nieto for your hard work and dedication I honestly feel you should have a management position in this company they need people like you onboard to make a difference. And to the cooperate office honestly listen to your customer majority of the review complain for the same and all the answers you give are similar but nothing seems to change in your stores. Get it right I know you are the biggest furniture store in PR but if Walmart brought K-mart down any other can do it to your company if you guys don't step up your game.”

“I posted 3 stars due offices are Far away from SJ. People Needs direction to get there if not GPS. BUT Luis Torres/Parts Dept Help me to FIX my problem. HE GOT 5 STARS. Thanks”

“They are the best selling, the worst when you need to get it fix. I'd been dealing with them for 45 days and the only answer I get after all this hard time is that they will be calling me.after all for a warranty that I pay for. Unnecessary.”